We are experiencing challenges when creating new assets / Liabilities using the Online Quickbooks, through the chart of account. We are getting an error , "Something went wrong" and thus the system is unable to complete the transaction. Please support.

I can help you troubleshoot issues you may be facing while creating an account on your Chart of Accounts in QuickBooks Online (QBO), Iringo.

Please know that for Simple Start, Essentials, and Plus versions, you can only add up to 250 accounts, while the Advanced version allows for unlimited accounts. See this article to learn more about the maximum numbers of some features: Learn about usage limits in QuickBooks Online.

If you have not reached the maximum account limit and still can't create a new account, it may be due to browser-related issues. To resolve this, we can log in to your QBO account using a private browsing window that doesn't record history or data. Use these keyboard shortcuts:

• For Firefox, press Ctrl + Shift + P
• For Chrome, press Ctrl + Shift + N
• For Safari, hold down Command + Shift + N

Once logged in, go to your Chart of Accounts and try creating an asset or liability account. If it works, I recommend clearing the default browser's cache. You can also use other supported browsers as an alternative.

Furthermore, check out this article to learn how to make subaccounts under a parent account: Create subaccounts in your chart of accounts in QuickBooks Online.

To dive more into your company’s foundation in accounting processes, refer to this module: Learn about account types and detail types in QuickBooks Online.

I'm willing to assist you further if you have more chart of account concerns. For other tasks in QuickBooks, feel free to let me know. Take care.

Hello,

I tried all the steps suggested but the problem persists. 

I appreciate you for performing the steps my colleague has provided. Allow me to assist you further and get this sorted out.

Since the issue persists even after performing the steps above, I recommend contacting our QuickBooks Support Team, for they have the expertise to investigate this further securely and safely. 

Here's how:

1. Sign in to your QuickBooks Online company, then select Help (?).
2. Choose either of the following options:
   • Assistant: Get quick, personalized answers. Select a suggested option or type your question or topic for help. You can still talk to a human for further assistance if required.
   • Search: Search the QuickBooks Online knowledge base directly. Or select Contact Us and choose from the following options:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

If you need prompt assistance, you can call them through their contact number: QuickBooks Online Support.

Additionally, you can check out this article to learn and understand account types: Learn about account types and detail types in QuickBooks Online.

If you need to make an account inactive, please refer to this article: Make an account inactive on your chart of accounts in QuickBooks Online.

I'll be around if you have further queries about creating a new account in the Chart of Accounts or QuickBooks. Keep safe.