Usage limits are the maximum number of things, like accounts or users, you can have at one time in QuickBooks. Depending on your subscription, you have a specific usage limit. These limits apply to how many billable users, chart of accounts, classes, locations, and tags you can add to QuickBooks. Here's how to view and manage usage limits and what to do when you reach your limits.
Usage limits by subscription
In QuickBooks Online, usage limits vary by subscription. Only active (or invited) users, accounts, classes, locations and tags, count toward the limit.
Note: Some user types like reports only and time tracking only don't count toward the user limit. Make sure each user in QuickBooks has the access that's right for them.
How to check usage limits
Your usage limits dashboard shows you how many items you have for each usage limit. If you’re an accountant, sign in directly to your client’s account to see the most up-to-date usage limits.
- Sign in to QuickBooks Online as an admin.
- Go to Settings ⚙ and select Account and settings.
- Select the Usage tab.
What happens when I reach my limit?
When you reach your usage limits and can’t add any more items like users or accounts, don’t worry. You can either upgrade your subscription, or reduce your usage. If you have more than one company, you’ll need to check usage for each one.
To reduce usage, you can do the following:
- Delete an account user if you have too many users in your account.
- Make an account inactive to reduce your usage in chart of accounts.
- Delete classes or delete locations if you go over your limits for class and location. (only available in QuickBooks Online Plus or Advanced).
- Delete a tag if you go over your tags limit.
- Disconnect a sales channel if you've closed stores or have unneeded channels.
Note: If your accountant manages your QuickBooks account, contact them to update your subscription.