Learn about usage limits in QuickBooks Online
by Intuit•611• Updated 1 month ago
Usage limits are the maximum number of things, like accounts or users, you can have at one time in QuickBooks. Depending on your subscription, you have a specific usage limit. These limits apply on how many billable users, chart of accounts, classes, locations, and tags you can add to QuickBooks.
Usage limits by subscription
Tip: If you’re not sure what subscription level you have, sign in to QuickBooks Online. Then, refresh this page for personalized info.
Here are the usage limits for each subscription level:
Only active (or invited) users, accounts, classes, locations, and tags, count towards the limit in each category.
Some user types, like 'reports only' and 'time tracking only', don't count toward the user limit. Make sure each user in QuickBooks has the access that's right for them. If you have QuickBooks Online Advanced, here's how to set up custom roles.
How to check usage limits
Your usage limits dashboard shows you how many items you have for each usage limit. If you’re an accountant, sign in directly to your client’s account to see the most up-to-date usage limits.
- Sign in to QuickBooks Online as an admin.
- Go to Settings , then select Account and settings.
- Select the Usage tab.
What happens when I reach my limit?
When you reach your usage limits and can’t add any more items, like users or accounts, there are two options. You can either upgrade your subscription, or reduce your usage. If you have more than one company, you’ll need to check usage for each one.
To reduce usage, you can do the following:
- Delete an account user if you have too many users in your account.
- Make an account inactive to reduce your usage in chart of accounts.
- Delete classes or delete locations if you go over your limits for class and location. (Only available in QuickBooks Online Plus or Advanced.)
- Delete a tag if you go over your tags limit.
- Disconnect a sales channel if you've closed stores or have unneeded channels.
Note: If your accountant manages your QuickBooks company, contact them to update your subscription.
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