"We didn't find any companies for this account" "We can't find anyone with "____@____.com"

Welcome to the QuickBooks Community, @Roark.

It appears that you've expressed a similar concern to which my colleague responded. Please visit this link to see his suggested resolution: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-intuit-account-disappeared-a....

Feel free to reach out back to us if you need further assistance accessing your account. The Community team is always here to help. Stay safe.

I just called support that is listed on the page you linked, which says it's open Saturday 6 a.m. to 3 p.m. PST, and I got a recording saying to call back during business hours. So is it NOT open on Saturday? 

I can see the importance of knowing when's the best time to call our representative, Roark. 

If you're using Plus, Essentials, or Simple Start, the available hours of our support are from Monday to Friday from 6 AM to 6 PM PT. On the other hand, if you're using the Advanced subscription, you can call our support from Monday to Friday from 6 AM to 6 PM, and on Saturday from 6 AM to 3 PM PT. 

You can access this website to view more about the available hours of our support and how to contact them: QuickBooks Online Support. 

Additionally, you can also visit this material to learn what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in. 

Please notify us if there's anything else you need. We're always here to help you in any way we can. 

My company continues to have this same issue, but it's after we create a new account and the employee is trying to log in to complete their profile. I keep getting the runaround from the Intuit support team... they say it's a Workforce issue then transfers me to that department, and then the Workforce team says it's a Quickbooks issue and transfers me there - over and over again. No one is helping. How do we resolve this issue?

We see the importance of having visibility into your payroll history, @KF470, I'm here to connect you with the team best equipped to address your concerns.

Since the issue persists, I recommend contacting our support team again for further investigation. Our support representatives have the necessary tools to identify the root cause and provide you with timely updates.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Select Ask about something else and type your concern in the Explain in your own words field. Click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Please refer to this article for their support hours: QuickBooks Online Support.

Additionally, you can generate payroll reports to obtain a comprehensive overview of your business's financial standing.

Let us know if you encounter other login issues in QBO. We're here to help you in any way we can.

Tried to log in today and had the same error. Been using Quickbooks for 7+ years and suddenly around the time they dropped self employed (without any updates) they can't find my company. When I managed to log in, which only worked with a code via phone call and not text codes, it doesn't show any products attached to my account. That's impossible as I just got billed for Quickbooks January 3rd.

Very frustrated and exploring other solutions. Getting locked out on a Saturday with a deleted account and with no support is absolutely unacceptable for accounting software.

I appreciate the efforts and steps you've taken @aaronbrownsound. I have a few suggestions and actions you can take to fix this problem.

If your company does not show up, it could be that you're using a different email or phone number to access your account. However, if you're using the correct email or phone number and the issue persists, log in to your account at camps.intuit.com to check if there are any QuickBooks Self-Employed (QBSE) products associated with your email. I'll show you how to do it below.

1. Go to your browser and search for camps.intuit.com.
2. If you're seeing QuickBooks Online, not QuickBooks Self-Employed click QuickBooks Online.

If the issue persists I recommend reaching out to our Live Support Team to investigate why your accounts are not showing. I'll show you the process to reach them:

1. Go to the Help icon.
2. Click Contact Us below.

Additionally, click this article to check Support Hours in QuickBooks Online.

For further questions related to QuickBooks, drop your reply below. The thread will remain open, so feel free to comment back.

I logged in before going to bed, and when I woke up and tried to log in to my account, it said, "We didn't find any companies for this account." How did this happen when we have active subscriptions? Does anyone here with the same issues resolve it? We have deadlines and need to fix this ASAP. Thank you.

I recognize how important it is to finish the tasks before the deadline in QuickBooks Online, KDR03. You'll need to perform an initial browser troubleshooting to identify if the loaded cache is the cause why QuickBooks Online (QBO) can't see your account. Let me guide you with this.

Additionally, the error message you had stated only appears if the account is inactive, that's why there's a need to have browser troubleshooting.

Firstly, try signing into your QuickBooks Online account through a private or incognito browser window. Here are the shortcuts for different browsers:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it's working fine, we can now go back to your regular browser and clear the cache to eliminate unnecessary files.

If the problem continues, you can utilize other supported browsers. It's possible that the browser you're using experiencing a temporary issue with QuickBooks Online.

However, if it's still not working, I suggest contact our Live Expert Support Team through website to further check why your account cannot be seen by QuickBooks Online.

Once this concern is resolved, if you wish to update your Intuit account or adjust some company settings, we have helpful articles available for you:

• Update or change your Intuit account sign-in information.
• Edit company setting in QuickBooks Online.

The Community values your business and is committed to providing the best support possible. If still confused and need further questions about account related concern in QBO, please reply to us again. Wishing your business continued success and growth.

I tried all the options but still have the same issues. I tried to call support and ask them to call me back, but I haven’t received any response from them. We really need to fix this issue. Please help. 

Does anyone here have the same issue and resolve it?

Considering your deadlines, you must regain access to your account, KDR03. I understand the urgency and would feel the same if I were in your position. To resolve this issue promptly, allow me to direct you to our relevant team.

To provide you with the most effective assistance possible, I highly recommend reaching out to our QuickBooks Live Support team again. They possess specialized tools and expertise to thoroughly review your account and expedite a resolution to this issue.

Here's how to connect with them:
 

1. Click the Help menu.
2. In the pop-up panel, go to the Search tab.
3. Hit the Contact Us button.
4. From the text box, type in your concern.
5. Click Chat with us.

Please check the availability hours to ensure your concern will be addressed.

Here's the best time to contact: Solopreneur, Simple Start, Essentials, Plus.

• M-F 6 AM to 6 PM PT
• Saturday, 6 AM to 3 PM PT

Advanced
 

• any time, any day.

Furthermore, I'll provide a helpful article on updating your Intuit Account sign-in details. It's essential for ensuring both the security and accessibility of your account: Update or change your Intuit Account sign-in information.

Getting you back on track is important for us. If you have any concerns or questions about regaining access to your account, you can always revisit this thread. Our dedicated Community team is always here to assist you.

I have been using quick books for almost two decades and I get the message:  "We can't find any companies for this account."   I am a lawyer and my firm depends on 24/7 access to our records and I have an appointment with my tax man tomorrow!  The web site provides no support!  All I can find is circular prompts.  I have tried EVERYTHING!  Is there at lease a HUMAN BEING I CAN TALK TO!

 (I am being billed for this service and can not even use it!) 

I will be speaking at a lawyers' conference soon and will share this (bad) experience with several hundred law firm owners if this continues.

Thanks for reaching out to us, paceleader. I totally see where you're coming from, particularly as a long-time user facing a critical access issue right before your tax appointment tomorrow.

This type of error is usually tied to a few common causes. I'll provide clear, immediate steps to troubleshoot this and help you get back into your account.

Start by going back to the login page and manually retyping the email address or User ID. Please note that even a single extra space before or after the user ID can cause the system to errors when logging in. You can also try other email address that might have been used when the subscription was initially set up. 

If that fails, use any other email address that might be associated to the account that you're logging in, especially if you have multiple QuickBooks Products (like Payroll or QuickBooks Payments).

In this case, you can use the Account recovery process to find out the correct login credentials. Here's how:

1. Follow this link to complete the steps on our sign-in page
2. Enter your phone number or email address on our sign-in help page.
3. Choose between Email a code or Enter a password.
4. Check your email for a message with your code. Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.
5. If you picked the second option, enter the password and follow the instructions we send you to sign in or recover the account.

Once your account is verified, you'll receive an email link to reset your password. Let me share this article for more details and additional options as well: Recover your Intuit Account if you can’t sign in.

Feel free to reply or post another question in the forum if you need anything else.

I am having the same issue with a client of mine.  We have called three times and NOBODY has a clue how to fix this issue which is ridiculous because we have found this problem has been going on for years!!  We don't need to recover our account, we didn't forget the credentials, it simply just isn't working!  It says there is no account then when we go to create the account it says it already exists.  Why is the solution not to just simply re-activate the account??  Seems simple.  Support needs to give a solution other than clear your browser, try another browser, use a private browser because those don't work.

I understand this issue with your client's email has been confusing and challenging, and I want to assure you that we're focused on finding a solution for you, @clk5. To make sure we get this resolved quickly and efficiently, I'm passing the details of this situation to our Next Level Help team. This team will carefully go over all the information you've provided in the Community and your previous support history to get the full scope of the problem.

An expert will be reaching out to you directly within 1-2 business days with the next steps and a plan to get this account access sorted out.