"We didn't find any companies for this account" "We can't find anyone with "____@____.com"

Welcome to the QuickBooks Community, @Roark.

It appears that you've expressed a similar concern to which my colleague responded. Please visit this link to see his suggested resolution: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-intuit-account-disappeared-a....

Feel free to reach out back to us if you need further assistance accessing your account. The Community team is always here to help. Stay safe.

I just called support that is listed on the page you linked, which says it's open Saturday 6 a.m. to 3 p.m. PST, and I got a recording saying to call back during business hours. So is it NOT open on Saturday? 

I can see the importance of knowing when's the best time to call our representative, Roark. 

If you're using Plus, Essentials, or Simple Start, the available hours of our support are from Monday to Friday from 6 AM to 6 PM PT. On the other hand, if you're using the Advanced subscription, you can call our support from Monday to Friday from 6 AM to 6 PM, and on Saturday from 6 AM to 3 PM PT. 

You can access this website to view more about the available hours of our support and how to contact them: QuickBooks Online Support. 

Additionally, you can also visit this material to learn what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in. 

Please notify us if there's anything else you need. We're always here to help you in any way we can. 

My company continues to have this same issue, but it's after we create a new account and the employee is trying to log in to complete their profile. I keep getting the runaround from the Intuit support team... they say it's a Workforce issue then transfers me to that department, and then the Workforce team says it's a Quickbooks issue and transfers me there - over and over again. No one is helping. How do we resolve this issue?

We see the importance of having visibility into your payroll history, @KF470, I'm here to connect you with the team best equipped to address your concerns.

Since the issue persists, I recommend contacting our support team again for further investigation. Our support representatives have the necessary tools to identify the root cause and provide you with timely updates.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Select Ask about something else and type your concern in the Explain in your own words field. Click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Please refer to this article for their support hours: QuickBooks Online Support.

Additionally, you can generate payroll reports to obtain a comprehensive overview of your business's financial standing.

Let us know if you encounter other login issues in QBO. We're here to help you in any way we can.