I understand the inconvenience this situation has caused for your business, @C_SmithOK.
Please know that the "rebuild data/verify data" option under utilities is exclusively available in QuickBooks Desktop.
We currently have an ongoing investigation (INV-81805). It pertains to a quantity issue on the Purchase Order column wherein it's observed that the quantity automatically changes to zero after creating an Invoice or adjusting the number of products. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.
If you'd like to receive an email update on the investigation and be added to the list of affected users, you can contact our customer care support.
To reach our support team, you can follow these steps:
- Go to the Help menu.
- Select the Search tab, then click Contact Us.
- Enter your issue and concern in the field.
- Click Continue.
- Tap the Chat or Callback option.
Furthermore, if you receive only a portion of a purchase order or make a partial payment, you can add those parts to a bill or expense.
We genuinely appreciate your patience and understanding while we work towards finding a solution. Thank you for your continued trust and support.
