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aquaclear
Level 4

What is the best email setup for QuickBooks Desktop 2019?

I have a Windows 10 PC that I have my QB Desktop 2019 setup on.  I also have a full retail version of Office 2010 on this computer, so the Office program is a little old but still works.

The email address I have been using for my company emails is an outlook.com email address.

 

In Send Forms when were you setup email setting I see two active options:

Web Mail

and

Outlook

 

But there is a third which is grayed out:

Quickbooks Email

 

What is typically the considered the best method for emailing?

 

2 Comments 2
JasroV
QuickBooks Team

What is the best email setup for QuickBooks Desktop 2019?

Thanks for providing me with the details, @aquaclear.

 

Let me share some insights about setting up your email in your QuickBooks Desktop (QBDT) software. There isn't a specific email provider that works best with QBDT. QuickBooks lets you add an email address base on your preference.

 

Also, the QuickBooks Email is only available when the system detects you have an active subscription for any company file to: 

  • QuickBooks Connect.
  • Intuit Data Protect
  • QuickBooks Time and Billing Manager.

For more details in connecting your email to your QBDT software, you can always check this article for reference: Connect your email to QuickBooks Desktop.

 

Lastly, you might want to check this handy article that can guide you in making your business to stand out of the rest: Use and customize form templates.

 

Please know you're always welcome to post here anytime you need help. I'll be around to lend a hand. Have a great day!

aquaclear
Level 4

What is the best email setup for QuickBooks Desktop 2019?

I chatted with support and am being told that "QuickBooks E-Mail" is outdated and no longer available.  That if I don't have a subscription from before that it is not an option for me.

 

So I do now have my Office 2010/Qutlook 2010 working and can send emails that way.  So I guess I am set.  I was worried that Office/Outlook 2010 was too old.  It is a non-subscription version of MS Office.  But it is working.  I don't know if it will work differently than the newer Subscription based "Office 365". 

 

Are there any known issues with Office 2010 and Quickbooks Desktop Pro 2019 or 2020?   According to this page it looks like only the 64bit version might have issues.  I have the 32bit installed: https://quickbooks.intuit.com/learn-support/en-us/help-articles/microsoft-office-2010-2013-2016-and-...

 

Would using "Web Mail" be a better option than using Office/Outlook 2010?  

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