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aaclarance-gmail
Level 1

When printing checks with QB online, I get the error message "PDF is corrupted". I print checks fine in the set up. Does anyone know a solution?

 
1 Comment 1
Rose-A
Moderator

When printing checks with QB online, I get the error message "PDF is corrupted". I print checks fine in the set up. Does anyone know a solution?

Greetings, aaclarance-gmail.

 

I'm here to help ensure you'll be able to print the checks successfully in QuickBooks Online.

 

An outdated Adobe version can lead to a problem when printing in QuickBooks Online. You may need to update the Adobe Reader. Here's how:

 

  1. Launch Adobe Reader or Acrobat.
  2. Choose Help, and then Check for Updates.
  3. Follow the steps in the Update window to download and install the latest updates.

 

If the problem continues after the update, let's repair your Adobe Reader. See the steps below.

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Select Programs and Features.
  5. Select Acrobat or Adobe Reader, then click Uninstall/Change or Modify.
  6. In the Setup dialog box, select Next.
  7. Select Repair, then Next. Select Install.
  8. When the process is complete, select Finish.
  9. Restart your computer and log back into QuickBooks Online, then try to print.

 

Once done, go back to your checks and do a print test. 

 

 

The following link is a good reference: Configure your print settings for printing checks. This will provide you a link to get a guaranteed check that's compatible with QuickBooks.

 

Please update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

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