We can perform some troubleshooting steps to address unusual behavior, Sheri.
Before anything else, could you please share the error message you received when trying to access the chat? Any additional information or screenshots would help resolve the issue. Our support is available during the following hours: For Plus, Essentials, and Simple Start, support will be provided Monday through Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT. QuickBooks Advanced support is available anytime, any day.
In the meantime, let's begin by clearing your browser's cache to refresh your website's settings. While browsers store files to speed up loading, an outdated cache can slow down performance. If the issue persists, consider using a different supported and updated browser to avoid errors related to the one you're currently using.
Another way to contact our customer support team is through this Contact Us link to reach our live support on a web browser. Click the Search for something else button and enter a brief description of your concern in the box.
You can refer to this article for additional information: Get help with QuickBooks products and services.
It's our duty to ensure that you can seamlessly use our product. Don't hesitate to reach out to this forum if you have further questions about contacting our support team.
