Let's collaborate to resolve the issue with invoices not opening in QuickBooks Online (QBO), Fabian, so you can continue managing your business smoothly.
First off, did you encounter any error messages when you tried opening your invoices? Providing us with this additional information could help us offer you a more tailored solution.
Since this is an unusual behavior, this could be a browser-related problem. Sometimes, accumulated cache files in your browser cause unexpected behavior in the program.
In the meantime, we can perform some troubleshooting steps. Start by accessing your QBO account using a private browser.
Here are the shortcut keys, depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once done, attempt to open your invoices. If this resolves the issue, return to your default browser and clear its cache to refresh the system and start with a clean slate. Alternatively, you may use other supported browsers.
Additionally, I'll add this article to help you properly record payments from your customers after sending invoices in QBO: Record invoice payments.
We appreciate your patience as we work together to resolve the issue with your invoices not opening, Fabian. If you have any further concerns, please don’t hesitate to reach out. We’re here to ensure you can manage your invoicing smoothly and get the support you need.
