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drich3
Level 1

Why is the company name (1st line) and their "display as" name (2nd line) both printing on checks in QB Online? The box has been checked to only print the display name.

There is only room on our checks for one name. However, we would like to record the company's full legal name as well as their dba name. Is deleting the first line of the vendor's name our only choice in the online version of QB?
Solved
Best answer January 23, 2021

Best Answers
Jen_D
Moderator

Why is the company name (1st line) and their "display as" name (2nd line) both printing on checks in QB Online? The box has been checked to only print the display name.

Great to see you here, @drich3,

 

When you create a check, both company and legal name will populate on the Mailing address field. The option to use display name when printing pertains to the Payee name to be used on the check.

 

If you need to only print a single name, you will need to delete the information manually while processing the check. You can also remove the other name on the vendor's profile and put it at a later time.

 

See the following links to learn more about editing vendor profiles:

If you have other questions, please let me know in the comment below. I'm here to help you manage your vendors and their transactions. Have a good one!

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4 Comments 4
Jen_D
Moderator

Why is the company name (1st line) and their "display as" name (2nd line) both printing on checks in QB Online? The box has been checked to only print the display name.

Great to see you here, @drich3,

 

When you create a check, both company and legal name will populate on the Mailing address field. The option to use display name when printing pertains to the Payee name to be used on the check.

 

If you need to only print a single name, you will need to delete the information manually while processing the check. You can also remove the other name on the vendor's profile and put it at a later time.

 

See the following links to learn more about editing vendor profiles:

If you have other questions, please let me know in the comment below. I'm here to help you manage your vendors and their transactions. Have a good one!

drich3
Level 1

Why is the company name (1st line) and their "display as" name (2nd line) both printing on checks in QB Online? The box has been checked to only print the display name.

Your answer was the solution I needed.  I just moved the company's legal name to the notes section of the vendor "card".  

odie1
Level 1

Why is the company name (1st line) and their "display as" name (2nd line) both printing on checks in QB Online? The box has been checked to only print the display name.

Thanks but I haven't made any changes to our master files / settings.  Just this week, the name prints on the:

1)  Payee Line 

2) First line on the address and

3) Again on the second line of the address!

QueenC
Moderator

Why is the company name (1st line) and their "display as" name (2nd line) both printing on checks in QB Online? The box has been checked to only print the display name.

Thank you for joining this thread, @Odie. We appreciate your time and understand the importance of addressing your concerns. We want to assure you that we are here to provide support and empathy throughout this investigation.

 

I understand how hard it can be when unexpected issues arise, especially when they affect crucial aspects of your business operations. It must be disconcerting to see the vendor names duplicated on multiple lines when printing checks in QuickBooks Online. Allow me to share some information about this.

 

Currently, our team is actively investigating the matter you raised regarding the duplication of vendor names on checks, as we've been receiving similar reports from customers who've been experiencing the same issue. I understand the importance of accurate and professional-looking checks, and our Product Engineers are working diligently to identify the root cause of this issue. 

 

Having said that, I suggest contacting our Technical Support Team so that you'll be included in the list of users who are affected. This will ensure that you receive email updates regarding the progress of the investigation with higher priority.

 

  1. Go to the Help icon and select Contact us in the Search tab.
  2. From the What can we help you with field, enter your question.
  3. Click on Continue.
  4. Choose either Appointment, Callback, or Chat.

 

Furthermore, I have an article that'll guide you in ordering various forms and supplies such as checks, envelopes, deposit slips, pre-printed forms, form leaders, and tax forms in QuickBooks Online: Order checks, tax forms, and other supplies.

 

Once again, we sincerely appreciate your understanding and cooperation as we work towards a resolution. We value your business and want to assure you that we are committed to providing you with the best possible experience using QuickBooks Online. If you have any additional information or questions, please feel free to share them with us. We are here to assist you every step of the way.

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