Workstation not connecting to server

Hi there, Andrea.

I'm here to help fix the issue you're having with hosting QuickBooks Desktop (QBDT) on a network server.

Are you getting any error messages when you lose the connection with the workstation? If so, may I know what specific error you're having? Any additional information will help me provide the best resolution for your concern.

In the meantime, I'll add these articles that tackle managing QBDT on a server and fixing common errors for further guidance:

• Install QuickBooks Desktop on a server.
• Hosting your company data in multi-user mode in QuickBooks Desktop.
• How to fix Error H202 and H505.
• How to fix "Error: Cannot communicate with the company file due to firewall".

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

I'm looking forward to hearing from you soon.

There is no error code.  It only will say "Abort"

This workstation is the only one doing this.  Could it be because it is too far from the server?  It is the farthest from my computer (server).

Hey there, @aj1967. 

I appreciate you coming back and giving us some more details about your issue. 

One of the reasons you receive the abort message is because of a server going into hibernation/sleep mode. Some of the solutions to resolve this matter are: 

• Download and install the install diagnostic tool located within the tool hub. 
• Disable the antivirus/firewall for a brief moment. 
• Rename QBWUSER.ini file on the system. 
• Download and Run Quick Fix my program. 

If none of these work, I recommend getting in touch with our Customer Support Team for further assistance. 

This should do the trick. Reach back out if you have any other questions or concerns. Have a splendid day! 

If it is a problem with the server going to sleep wouldn't the rest of the workstations get the same error?  None of the other ones have any problems at all.

Hi Andrea,

It does make sense that all other workstations should have the same problem when the server station is in sleep mode. However, please understand that a multi-user environment requires the server station to be always available, not put in power saving or sleep or hibernation mode, as this can interfere with the connection. Though not all workstations are affected in your case, setting the server in that mode is still a big contributing factor to why a particular station is disconnected.

I wish we could physically check your connections, your LAN cables, your computer settings, making sure your workstations have the same setup, etc., so I can determine the root cause of the issue. However, I can only provide the steps and resources shared in the above responses and by the phone teams. That's why we always refer our clients to an IT professional in cases like this.

One last step that you can do is disconnect other stations and only leave the one with an issue. If it gets disconnected, you can temporarily change it for troubleshooting purposes.

Let me know how my suggestion works for you. Have a good one.