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Level 1

Wow! My QB desktop is incredibly slow!

I upgraded my QB desktop from 2016 to 2018 last year because QB was lagging horribly.  Well, the problem has not gotten better, in fact it's worse.   When I was still within our free support period, I called  for help, they couldn't help.  They told me to be sure to update windows often.  

I run a small moving company with only 8 employees.  I have about five years of books on this account and my accountant says there is no way my database should be too big.  Any ideas?  It takes me about a full minute to enter one transaction that should take 15secs.  Payroll is a nightmare as well as reconciling my accounts as it takes forever due to the lag.

Solved
Best answer February 25, 2019

Best Answers
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Anonymous
Not applicable

Wow! My QB desktop is incredibly slow!

Thanks for getting in touch with us today, @MMovers,

 

I appreciate the in-depth information you shared to help us understand the issue better.

 

There are a few possible reasons for the unexpected behavior or performance issues with QuickBooks Desktop. Here are some:

  • QuickBooks is not updated.
  • Computer does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corrupted hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

To get past this hurdle, let's use the QuickBooks Diagnostic Tool to automatically identify and fix .NET Framework, MSXML and C++

issues. Here's how:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to your local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Reboot the computer after running the tool to ensure the components are properly updated.

Once done, try opening QuickBooks again and see if it works this time. However, if you're getting the same issue, I'd recommend following the remaining solution in this article: QuickBooks Desktop won't open, has stopped working, or not responding

 

Please let me know how this goes, @MMovers. I'll be happy to lend you a helping hand whenever you needed me. Have a great day!

View solution in original post

19 Comments
Highlighted
Anonymous
Not applicable

Wow! My QB desktop is incredibly slow!

Thanks for getting in touch with us today, @MMovers,

 

I appreciate the in-depth information you shared to help us understand the issue better.

 

There are a few possible reasons for the unexpected behavior or performance issues with QuickBooks Desktop. Here are some:

  • QuickBooks is not updated.
  • Computer does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corrupted hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system

To get past this hurdle, let's use the QuickBooks Diagnostic Tool to automatically identify and fix .NET Framework, MSXML and C++

issues. Here's how:

  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to your local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Reboot the computer after running the tool to ensure the components are properly updated.

Once done, try opening QuickBooks again and see if it works this time. However, if you're getting the same issue, I'd recommend following the remaining solution in this article: QuickBooks Desktop won't open, has stopped working, or not responding

 

Please let me know how this goes, @MMovers. I'll be happy to lend you a helping hand whenever you needed me. Have a great day!

View solution in original post

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

Jen D, Thank you!  I ran the diagnostic tool and so far, so good.  I would print the labels, but I'm not sure how. 

Finally I can work efficiently!

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

My QB 2014 just started crawling rather than running (took 20 minutes to reconcile a single bank account) this morning. D'loaded and ran the diagnostic tool mentioned above and everything's back to normal. Thanks!
Highlighted
Content Leader

Wow! My QB desktop is incredibly slow!

I'm so very glad to hear the diagnostic tool put the Quick back in your Books, @Warlock!

 

Please reach out to me here if there's every anything I can do to help you succeed. Thanks for dropping in, wishing you a fantastic rest of your day.

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

You got it, thanks Michael :-)
Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

I simply downloaded the tool from the link in this article, closed Quickbooks, ran the tool (took about 5 minutes) and then restarted computer (Win 10).  Other than a cryptic message (you will have to register your ...) that I ignored, everything went smoothly during the repair, and my QB is now running fast again.

Previously there were 20 second delays while opening and closing windows.

 

Thanks folks !!

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

Hoping you can help with my Desktop Pro 2019.  Ever since upgrading to 19 it has been awful.  I have ran the tool and it helps for a few hours then its back at timing out and taking forever to do anything.  I decided to upgrade my PC last month to see if that was the issue but it wasn't.  Is there something else to look at with this issue?  Any help is appreciated.

 

Mark

Highlighted
QuickBooks Team

Wow! My QB desktop is incredibly slow!

Hi there, @mmad10

 

Thank you for reaching to the Community. 

 

There are some possible reasons why your QuickBooks is performing slow. There could be a Large file amount, we can cut down the size of your company file. 

 

Though, we need to make sure we meet the system requirements:  

 

  • Windows 10, all editions including 64-bit
  • Windows 8.1 (Update 1)
  • Windows 7 SP1, (only supported until January 2020)
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2011, Standard and Essentials
  • Windows Server 2008 R2 SP1 (only supported until January 2020) 

 

I've also added this article for your reference:  

 

Please come back to the Community if you have other questions in QuickBooks. I'm here to lend a hand. Have a great day!

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

Hello!  Please provide instructions for cutting down the large files if you will.  On the "server" PC that hosts QB 2019 it runs adequately.  ON the second PC.. exact same type of computer, it takes almost 2 full minutes to open a file.  I followed the instructions above and just like Mmad10, that only worked for one company file, then returned back to it's slothfulness.  Productivity is at an all time low when I need it to just be regular.   Is there more information to assist me.

Thanks,  Ally

Highlighted
QuickBooks Team

Wow! My QB desktop is incredibly slow!

Hi there, AllyH.

 

Since you've already followed the instructions above and the problem continues to occur, I suggest using the Condense Data utility. This helps streamline your company data file.

 

Here are some valid reasons to Condense:

 

  • You have a large data file.

  • You are nearing a list limit.

  • You have upgraded all your hardware.

  • Your accountant and your technical support have discussed other options and are willing to proceed with Condensing.

 

Follow the steps below on how run Condense Data Utility:

 

1. Click the File menu.

2. Select Utilities and choose Condense Data.

3. Click the first radio button as shown below. Take note that the system will advise you of the approximate reduction in your file.

4. Hit Next.

 

Please check this article for additional information above and how to run a report to determine which transactions it will not condense: Use the Condense Data utility.

 

You may refer to this article on how to resolve issues with the performance of QuickBooks Desktop: Resolve QuickBooks Desktop performance issues: Manage your data file.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Highlighted
Level 13

Wow! My QB desktop is incredibly slow!

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

Q: Does QB INSTALL DIAGNOSTIC TOOL Need to be run on EVERY PC?


We run QB 2018 PREMIER on 4 desktops - hosted on a server.  (QB2018 PREMIER is on the Server Running WINDOWS SERVER 2016)

We complained about Speed to Tech Support in Dec. who said our Company file was TOO LARGE (660Mb).  We started out this year with just our imported lists.  Company File size: 15 Mb.

PCs still were TEDIOUSLY Slow.  I found this thread and ran on Windows 10 machine.  It seemed to help.  Older WIN7 Machines appear to be better too, even though I didn't run Tool on them.

Do I need to run QB DIAGNOSTIC TOOL On ALL PCS & SERVER?  (will it work on all OS?)

 

Highlighted
QuickBooks Team

Wow! My QB desktop is incredibly slow!

Hello, @Victory2

 

We're glad to have you in the Community. Let's see if we need to run a QB Diagnostic Tool on all PC's. 

 

The reason why QuickBooks Desktop could be running slow on all computers is that the host computer has the company file set up incorrectly. If the file is set up incorrectly, then this will allow latency when sharing across the network. Here's a link that can help you determine if the file is correct.

I recommend to ensure that the file is set up correctly before we run the Diagnostic Tool on all computers. 

 

Feel free to reply, if you have any other questions. Have a great rest of your week! 

Highlighted
Level 13

Wow! My QB desktop is incredibly slow!

@Victory2 

Try open the sample file and notice for any different. Then you may consider to condense your file to reduce your data file size.

 

Another option, follow these troubleshoot steps:

https://quickbooks.intuit.com/learn-support/en-us/product-system-requirements/resolve-quickbooks-des...

 

Hope it helps.

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

I have the same problem... but I am running on a Mac Desktop version. Is there a diagnostic tool I can use for Mac? What the trouble shooting steps for Mac?

Highlighted
QuickBooks Team

Wow! My QB desktop is incredibly slow!

The Diagnostic Tool can only be used for the Windows version,jbennett411.

 

For now, we don't have a similar tool for Mac. You can follow these steps to resolve the program's performance issue:

 

  1. Update QuickBooks Desktop for Mac
  2. Make sure that the system you're using is compatible with the Mac version that you have. See this article for more details. System requirements for QuickBooks Desktop for Mac

 

If you're on a multi-user setup for Mac, follow the recommend steps in this article to help with the performance issue:  Troubleshoot multi-user issues for QuickBooks Desktop for Mac

 

Add another reply below if you need anything else. 

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

You guys have got to do something about this program hanging up all the time.  Ive done all the reboots, updates (windows) and tool box things.  It works great for a short time then its right back at it.  yes I have all the system requirements and my file is only 60MB.  Someone please contact me to help diagnose.  This has gotten rediculous and I know Im not the only one on here experiencing the same thing.  I cant get anything done without closing it down, running the tool again and starting over.  There has to be something to fix this.  For me it only started when i updated to Pro 2019 Desktop.

Highlighted
QuickBooks Team

Wow! My QB desktop is incredibly slow!

Hi there, @mmad10.

 

You can get help with a diagnosis of your computer by requesting a callback with our Desktop Support Team. They'll be able to start a screen share with you and go through all the major and minor steps to fix the slow issue you're having. The steps below will show you how:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Type Desktop in the box.
  3. Press Contact Us.
  4. Near the bottom of the box, hit Get a callback.
  5. Enter your contact information and then push Confirm my call.

 

One of our support agents will be in contact with you shortly. While you wait, I suggest having your IT department look into your computer and see if they can find any reasons as to why the system is slowing down. This will help in the process of determining why Desktop is being slow.

 

Feel free to let me know how the conversation goes below. I'm always here to help.

Highlighted
Level 1

Wow! My QB desktop is incredibly slow!

Ok I may have a solution...finally!  Well,  in my case anyways.  So every since updating to Desktop Pro 2019 it has been awful and the system hangs up like crazy.  At least 3 reboots every time Im working in it.  So I started thinking the other day that I wonder if since I was storing my company file on a USB if that had anything to do with it.  Well, it had everything to do with it.  Ever since I moved the main file to the computer itself it has been life changing.  I was working off USB since I travel some and just wanted to kept the file mobile.  I also confirmed this with another company I work with.  We bought a brand new PC and Pro 2020.  I put the file on a USB first and it was terrible.  Once I figured out about moving the file to the main PC it reacted the same.  Once I moved the file to the PC itself it was perfect and great again.

 

Hope this helps.  I was on the phone with QB tech support and no one asked me about where the file was.  They wanted me to rename the old files and reinstall the new software.  This would have been a simple fix for them if they would have asked.  So glad I figured this out.

 

 

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