Write checks entry screen not operating correctly

I feel bad for any inconvenience this issue may have caused you. I understand the importance of accurate and efficient bookkeeping, and I'm here to assist you, @Brian246.

From the information you provided, it appears that there could be data corruption present in your QuickBooks company file. To resolve this, we can utilize the verify and rebuild tool to find and fixes the most common issues in a company file.

How to verify:

1. Go to Window, then select Close All.
2. Proceed to File, then choose Utilities.
3. Select Verify Data.

How to rebuild: 

1. Proceed to Window, and then select Close All.
2. Go to File, then click Utilities.
3. Select Verify Data.

For more information, you can utilize this link: Verify and Rebuild Data in QuickBooks Desktop.

Also, make sure that QuickBooks is up-to-date so you have the latest features and product improvements.

Moreover, I'll be sharing the following articles to help manage your checks in QuickBooks Desktop: Create, modify, and print checks.

If you have any further questions or concerns, please do not hesitate to reach out to us again. We are here to assist you and ensure that your experience with QuickBooks is as smooth as possible.

This does not seem to be an issue with corrupt data since it happens in multiple entities and only a few users at this time.

I am having the same problem starting today.  It makes an invisible entry on the third line down so when I do the first line it doubles the total and tells me I'm out of balance.  I am going to that "invisible" line and deleting across and that seems to work.  It is a pain though.  I

This started today with me.  It appears to be creating an "invisible entry on the third line down so when I complete the first line it doubles the amount and makes me out of balance. I am erasing that third line even though I can't see it and it seems to work.  It is a pain though.  Let me know if you find a fix

We are having the same issue starting today.  We ran the file doctor but that doesn't fix it.  Hope QB fixes it soon.

Same thing happening here. I tried deleting "three lines down" and that did not remove the duplicate amount. I ended up leaving the check amount blank in the top section (on the virtual check) and just putting the amounts in the line items below. That auto-filled the virtual check to the correct amount.

Granted I only needed one line item. I hope it works when I have multiple line items for a check.

If all else failed, I suppose I would have gone in and created a "bill" and then paid it that way.

Chatted with support they are aware of the issue and engineering is working on a fix. The work arounds are 1. toggle between the expense and items tab. This forces the expense tab to populate. 2. start the entry from bottom up.

I have a client that just started having the problem on Wednesday.  They write over 50 checks a day so having to deal with this is a waste of their time.  Watching the thread for the fix.  

P.S.  Please don't get rid of QBDT.  For many clients, QBO is not an viable option.

Thank you 

I do find working from the bottom up works

Thank you

I do find working from bottom up works

I spent over an hour on the phone with Tech Support, she said QB Tech will not be fixing the problem.  We have to upgrade to the next version, Pro23.  But we just upgraded to Pro21 two months ago and don't want to have to pay again as we are a Non-Profit and a donated copy of Pro23 is not available from Tech Soup.  Aggravating and Very Disappointing on QB's part. 

I am on Pro 23 and have the same problem with the check feature populating the expense line down below. Very aggravating!

Hitting "Clear Splits" on every check also works. 

Another option is to change the option in Preferences, General for automatic transaction recall to anything except "Pre-fill accounts for vendor based on past entries" if one of the other options works for you.

My client is in QB Enterprise Solutions 21 R 15_15.  Does anyone know if this is an issue specific to that version of QB or if Pro and Premier are affected?  Also, is this a QB 21 issue only?  Wondering if upgrading to a newer version would fix it.  

Thanks for sharing what works on your end, Janeen. These solutions you've shared would be of great help to others who also experienced issues when writing checks.

I'll route you to the best support, who can confirm if the issue of writing checks in QuickBooks Desktop (QBDT) is specific only for Enterprise (2021) or includes the Pro and Premier versions. With this, I encourage you to contact our Technical Care team. They can create a case to trigger an investigation and get this fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Furthermore, QBDT offers a wide variety of ready-made vendor reports that tell you where your company stands, in terms of expenses and accounts payable. Check out this article if you want to customize them according to your business needs: Customize vendor reports.

Let me know if there's anything else you need in writing checks and managing expenses in QBDT. I'm always ready to help. Take care, and I wish you continued success.

I am on QB Enterprise 2023 and it is doing it. 

I'm on QB Accountant's Desktop 2023 and this started happening last week in the Enter Bills and Write Checks features.  Repairing and re-installing the software did not solve the issue.  This must have happened during an Update.  Hope they fix it soon.  Wasted a lot of time in our office trying to trouble shoot this.

We're having the same issue appearing on Quickbooks Desktop Premiere. Glad to see it wasn't just us. Hoping for a fix soon. Our workaround was to click the items tab and then back into the expenses tab and it shows up. Everything else seems to work as expected.

This is the exact workaround we are using. Its a pain to have to do this so I hope a patch is forthcoming. It's also interesting that it didn't start happening when we last updated, but about 2-3 weeks after. And we've cut checks since the update without issues.

The check writing problem is manifesting in the ways that have been mentioned across all of our companies. In addition, in one company I tried to write a check and the bottom part of the check had no vertical lines separating the account, amount, memo etc. I could not enter anything at all. 

We have QB Desktop and have 30+ companies. Having such problems writing checks is quite a hardship. The version we have is still supported. Does anyone know when a fix may be available? 

Thank you,

[Removed]

I can share some information about writing a check in QuickBooks Desktop (QBDT), Sunnynm2005. 

There's an ongoing issue when writing a check in QBDT. When writing a check the top section and the bottom section of check match, however the balance on the expenses tab seems to be doubling what we see at the top and the bottom.

Our Product Engineering team is already aware of this and is now working for a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QBDT by going to the Help menu at the top right of the account. Then, let them add you to Investigation No. 93725.

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

In the meantime, you can try to toggle back and forth between the Expenses and Items tab to force the Expenses tab to equal the total of the check. You can also try to avoid entering anything on the top check portion. Instead, start you data entry below at the line item.

Once resolved, you can now create, modify, and print checks. It'll guide you with printing the check register and many more. 

Let me know if you need further help writing a check or anything else. I'm always here to assist. Have a great rest of the day!

The same thing just started happening with me today.  I have 10 companies, and so far, the 3 I have worked in today all have that issue.  Soooo frustrating!  I guess I'm not understanding how, on a desktop, it all of a sudden begins happening when yesterday it was just fine.  I already have the issue of QB being extremely slow switching between companies, and now this!

having the same problem.  I believe it may be related to a windows update which happened overnight last night for me (10/5/23).  I believe that because I wasn't have any issues yesterday, windows updated overnight last night, then I am having trouble today.  The suggested workaround works but is annoying.  It's also annoying the QB is marking this thread as "solved" which it clearly isn't.

I wish you didn't have to experience this issue when writing checks in QuickBooks Desktop, soupmike. Getting this resolved is our top priority for you and other users.

As we've performed several troubleshooting steps to help identify the root cause of these checks, our product developers are already aware of this issue and are implementing measures to provide timely resolution. It would be best to reach out to our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates through email notification regarding the status of the investigation. 

Here's how to reach them:

1. Go to the Help menu and select QuickBooks Help. Then, click Contact Us.
2. Enter a brief description of your issue and select Continue.
3. Sign in to your Intuit account and click Continue. Then, select Continue with my account.
4. We'll email you a single-use code. Enter your code and select Continue.
5. Select to chat with us or Have us call you.

Moreover, I'm adding this reference to help you review and manage checks in your account: Create, modify, and print checks.

We appreciate your understanding as we work towards a resolution, soupmike. We'll keep an eye on this thread for any added questions when printing checks in your file. You can always leave them in the comments below. Take care.