Solved

Write checks entry screen not operating correctly

Forum|Forum|2 years ago
September 27, 2023
13 replies
38 views

Has anyone else noticed a problem in the write checks screen, just started today 9/27/23. When we add our check number, date, vendor and check amount on the top of the entry screen the amount is added to the bottom expense entry but does not appear in the listing. When we go in and add the account information and amount it duplicates the total expenses and will not post the entry due to not being in balance. If we toggle between items and expenses the original line item does appear. Thinking this is a bug in the system but would love to know if there is a fix coming soon. We tried updating QuickBooks and just fixed the problem for two check and then started to not show the line item in the expense section again.

QuickBooks Enterprise Suite

Best answer by ChristieAnn 11

Welcome back to the thread, Brian246. I appreciate you clarifying your concern about managing checks in QuickBooks Desktop. Let me direct you to the appropriate support team for additional assistance with this situation.

Since updating QuickBooks didn't fix the entire issue and seems that it does not connect with damaged data, I suggest contacting our QBDT Support Team. They have the tools to pull up your account and be able to deeply investigate the cause of the unusual behavior when writing checks in the program.

Here's how:

Press F1 to open the Help window.
From the search icon, type Contact Support.
Click Contact us at the bottom part.
Give a brief description of your issue about managing checks and click the Search button.
You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

Lastly, refer to this article if you need steps in deleting or voiding checks in QBDT: Create, modify, and print checks.

Please post here again if you have other questions or concerns with your checks in QuickBooks. I'll be right here to help you out any time, Brian246. Keep safe!

Rubielyn_J

Level 8

I feel bad for any inconvenience this issue may have caused you. I understand the importance of accurate and efficient bookkeeping, and I'm here to assist you, @Brian246.

From the information you provided, it appears that there could be data corruption present in your QuickBooks company file. To resolve this, we can utilize the verify and rebuild tool to find and fixes the most common issues in a company file.

How to verify:

Go to Window, then select Close All.
Proceed to File, then choose Utilities.
Select Verify Data.

How to rebuild:

Proceed to Window, and then select Close All.
Go to File, then click Utilities.
Select Verify Data.

For more information, you can utilize this link: Verify and Rebuild Data in QuickBooks Desktop.

Also, make sure that QuickBooks is up-to-date so you have the latest features and product improvements.

Moreover, I'll be sharing the following articles to help manage your checks in QuickBooks Desktop: Create, modify, and print checks.

If you have any further questions or concerns, please do not hesitate to reach out to us again. We are here to assist you and ensure that your experience with QuickBooks is as smooth as possible.

B

Brian246Author

This does not seem to be an issue with corrupt data since it happens in multiple entities and only a few users at this time.

G

Georges12

Welcome back to the thread, Brian246. I appreciate you clarifying your concern about managing checks in QuickBooks Desktop. Let me direct you to the appropriate support team for additional assistance with this situation.

Since updating QuickBooks didn't fix the entire issue and seems that it does not connect with damaged data, I suggest contacting our QBDT Support Team. They have the tools to pull up your account and be able to deeply investigate the cause of the unusual behavior when writing checks in the program.

Here's how:

Press F1 to open the Help window.
From the search icon, type Contact Support.
Click Contact us at the bottom part.
Give a brief description of your issue about managing checks and click the Search button.
You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

Lastly, refer to this article if you need steps in deleting or voiding checks in QBDT: Create, modify, and print checks.

Please post here again if you have other questions or concerns with your checks in QuickBooks. I'll be right here to help you out any time, Brian246. Keep safe!

I am having the same problem starting today. It makes an invisible entry on the third line down so when I do the first line it doubles the total and tells me I'm out of balance. I am going to that "invisible" line and deleting across and that seems to work. It is a pain though. I

M

MartaBB

We are having the same issue starting today. We ran the file doctor but that doesn't fix it. Hope QB fixes it soon.

M

MartaBB

I spent over an hour on the phone with Tech Support, she said QB Tech will not be fixing the problem. We have to upgrade to the next version, Pro23. But we just upgraded to Pro21 two months ago and don't want to have to pay again as we are a Non-Profit and a donated copy of Pro23 is not available from Tech Soup. Aggravating and Very Disappointing on QB's part.

R

rd_sutton

I am on Pro 23 and have the same problem with the check feature populating the expense line down below. Very aggravating!

Krista42

Same thing happening here. I tried deleting "three lines down" and that did not remove the duplicate amount. I ended up leaving the check amount blank in the top section (on the virtual check) and just putting the amounts in the line items below. That auto-filled the virtual check to the correct amount.

Granted I only needed one line item. I hope it works when I have multiple line items for a check.

If all else failed, I suppose I would have gone in and created a "bill" and then paid it that way.

A

agitter

I'm on QB Accountant's Desktop 2023 and this started happening last week in the Enter Bills and Write Checks features. Repairing and re-installing the software did not solve the issue. This must have happened during an Update. Hope they fix it soon. Wasted a lot of time in our office trying to trouble shoot this.

N

NorthsideCC

We're having the same issue appearing on Quickbooks Desktop Premiere. Glad to see it wasn't just us. Hoping for a fix soon. Our workaround was to click the items tab and then back into the expenses tab and it shows up. Everything else seems to work as expected.

S

Sunnynm2005

The check writing problem is manifesting in the ways that have been mentioned across all of our companies. In addition, in one company I tried to write a check and the bottom part of the check had no vertical lines separating the account, amount, memo etc. I could not enter anything at all.

We have QB Desktop and have 30+ companies. Having such problems writing checks is quite a hardship. The version we have is still supported. Does anyone know when a fix may be available?

Thank you,

[Removed]

MJoy_D

QuickBooks Team

I can share some information about writing a check in QuickBooks Desktop (QBDT), Sunnynm2005.

There's an ongoing issue when writing a check in QBDT. When writing a check the top section and the bottom section of check match, however the balance on the expenses tab seems to be doubling what we see at the top and the bottom.

Our Product Engineering team is already aware of this and is now working for a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.

You can reach our Customer Support for QBDT by going to the Help menu at the top right of the account. Then, let them add you to Investigation No. 93725.

Follow the steps below on how to reach them:

From your QuickBooks Desktop account, click the Help menu at the top.
Select QuickBooks Desktop Help.
Provide some information about this concern in the search box.
Click the Contact Us link at the bottom of the window.
You'll now be provided with a few support options.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

In the meantime, you can try to toggle back and forth between the Expenses and Items tab to force the Expenses tab to equal the total of the check. You can also try to avoid entering anything on the top check portion. Instead, start you data entry below at the line item.

Once resolved, you can now create, modify, and print checks. It'll guide you with printing the check register and many more.

Let me know if you need further help writing a check or anything else. I'm always here to assist. Have a great rest of the day!

K

Kim - MCT

The same thing just started happening with me today. I have 10 companies, and so far, the 3 I have worked in today all have that issue. Soooo frustrating! I guess I'm not understanding how, on a desktop, it all of a sudden begins happening when yesterday it was just fine. I already have the issue of QB being extremely slow switching between companies, and now this!

S

soupmike

having the same problem. I believe it may be related to a windows update which happened overnight last night for me (10/5/23). I believe that because I wasn't have any issues yesterday, windows updated overnight last night, then I am having trouble today. The suggested workaround works but is annoying. It's also annoying the QB is marking this thread as "solved" which it clearly isn't.

F

FateCandylaneT

QuickBooks Team

I wish you didn't have to experience this issue when writing checks in QuickBooks Desktop, soupmike. Getting this resolved is our top priority for you and other users.

As we've performed several troubleshooting steps to help identify the root cause of these checks, our product developers are already aware of this issue and are implementing measures to provide timely resolution. It would be best to reach out to our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates through email notification regarding the status of the investigation.

Here's how to reach them:

Go to the Help menu and select QuickBooks Help. Then, click Contact Us.
Enter a brief description of your issue and select Continue.
Sign in to your Intuit account and click Continue. Then, select Continue with my account.
We'll email you a single-use code. Enter your code and select Continue.
Select to chat with us or Have us call you.

Moreover, I'm adding this reference to help you review and manage checks in your account: Create, modify, and print checks.

We appreciate your understanding as we work towards a resolution, soupmike. We'll keep an eye on this thread for any added questions when printing checks in your file. You can always leave them in the comments below. Take care.

B

BFLLC

I called support today to try to get help with this, or at least be included on the investigation number to be contacted if they find a way to fix it.

AlcaeusF

Level 14

Hi there, BFLLC.

Thanks for joining this conversation.

Currently, the investigation is still in progress. Our product engineers are diligently working to resolve the issue with writing checks in QuickBooks Desktop (QBDT) at the earliest opportunity.

As you have already contacted our Support team, you have now been added to our notification list. This will assist our engineers in evaluating the extent of the impact on users.

For now, you can try entering the details on the bottom table first before entering the payee and amount of the check as a workaround.

I'm also adding this article that tackles managing checks in QBDT for future reference: Create, modify, and print checks.

Please let me know if you have additional questions about this or anything else. I'm more than willing to assist. Take care.

Krista42

Today we discovered this is also happening in "Enter Bills". Also, it's asking us to "Class" the expense lines even though those data fields are filled.

Z

ZackE_

Moderator

Thanks for getting involved with this thread, Krista42. I appreciate your detailed information.

Since you're encountering the same issue on your Enter Bills screen, and you're being asked to assign a class to expense lines when you've already done so, I'd initially recommend confirming your product is up-to-date with its latest release.

If the problem continues while you're on your product's latest release, you can use the Verify Data utility. It identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.

Here's how it's used:

Click Window, then Close All.
In your top menu bar, go to File.
Choose Utilities.
Select Verify Data.

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

Here's how:

Close QuickBooks and download a copy of the utility's most recent version, then run it.
Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

If none of our recommended troubleshooting solved the issues you're encountering, you'll want to get in touch with our Customer Care team and reference our ongoing investigation (INV-93725) into the Write checks screen not functioning properly. They'll be able to conduct further research with you and either add you as an affected user to the existing investigation, or create a new one if necessary. In the event your account is added to an investigation, you'll be notified about any updates relating to it through email.

I'll be here to help if there's any additional questions. Have an awesome day!

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