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Write checks entry screen not operating correctly

Forum|Forum|2 years ago
September 27, 2023
13 replies
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Has anyone else noticed a problem in the write checks screen, just started today 9/27/23. When we add our check number, date, vendor and check amount on the top of the entry screen the amount is added to the bottom expense entry but does not appear in the listing. When we go in and add the account information and amount it duplicates the total expenses and will not post the entry due to not being in balance. If we toggle between items and expenses the original line item does appear. Thinking this is a bug in the system but would love to know if there is a fix coming soon. We tried updating QuickBooks and just fixed the problem for two check and then started to not show the line item in the expense section again.

QuickBooks Enterprise Suite

Best answer by ChristieAnn 11

Welcome back to the thread, Brian246. I appreciate you clarifying your concern about managing checks in QuickBooks Desktop. Let me direct you to the appropriate support team for additional assistance with this situation.

Since updating QuickBooks didn't fix the entire issue and seems that it does not connect with damaged data, I suggest contacting our QBDT Support Team. They have the tools to pull up your account and be able to deeply investigate the cause of the unusual behavior when writing checks in the program.

Here's how:

Press F1 to open the Help window.
From the search icon, type Contact Support.
Click Contact us at the bottom part.
Give a brief description of your issue about managing checks and click the Search button.
You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

Lastly, refer to this article if you need steps in deleting or voiding checks in QBDT: Create, modify, and print checks.

Please post here again if you have other questions or concerns with your checks in QuickBooks. I'll be right here to help you out any time, Brian246. Keep safe!

Show previous replies

C

CPA dancer

I am having the same issue with entering vendor bills. The first expense line is not displayed on the screen. My first fix was to save it, then reopen the bill. Then the expense line was displayed and I could adjust from there. I discovered that a better work around was to click on the items tab and then click back to the expense tab and the line is now displayed. This bug is also showing up when entering credit card expenses. Running the software update does not seem to fix this problem, so until QB fixes it, we need a work around. BTW I am running QuickBooks desktop 2021.

A

AileneA

Moderator

Hello, CPA dancer.

It's great to hear that you successfully resolved the issue on your Enter Bills screen. As your helpful and reliable assistant, I'm here to assist you with the bug you recently encountered while entering your credit card in QuickBooks. Before we delve into the troubleshooting process, would you have received any error messages while trying to input your credit card details into the system? This information will help us better understand the root cause of the issue and allow us to provide you with the most effective solution possible.

In the meantime, I suggest utilizing the verify rebuild data tools to investigate whether the issue relates to your company files. It is always cautious to carefully review and confirm that all data is accurate and in order before taking additional steps or making any changes. You can follow my colleague ZackE's steps above on utilizing the verify rebuild Data utility.

If you have tried all the possible solutions above and the issue still persists, you can run the Quick Fix My Program from the QuickBooks Tool Hub. Here are the steps to follow:

In the QuickBooks Tool Hub, select Program Problems.
Select Quick Fix my Program.
Start QuickBooks Desktop and open your data file.

However, if the same thing happens, you may want to reach out to QuickBooks support for further assistance. The team of experts can effectively troubleshoot the issue by accessing your account and providing tailored guidance and solutions to resolve the problem.

Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then choose Continue.
Select to chat with us or Have us call you.

You may utilize this article for additional details: Add, edit, or deactivate a credit card.

On the other hand, if you wish to learn about processing payments in QBDT, you can check out these articles:

If you require any further support or guidance in this matter, please don't hesitate to let me know, and I will be glad to assist you. Have a great day!

B

Brian246Author

With release of R11_51 this problem came back.

MJoy_D

QuickBooks Team

Thank you for sharing your experience, @Brian246.

Are you referring to writing checks or creating credit card charges? If so, there's an ongoing issue wherein the top section and the bottom section of check match, however the balance on the expenses tab seems to be doubling what we see at the top and the bottom.

Our Product Engineering team is already aware of this and is now working for a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.

You can reach our Customer Support for QBDT by going to the Help menu at the top right of the account. Then, let them add you to Investigation No. 93725.

Follow the steps below on how to reach them:

From your QuickBooks Desktop account, click the Help menu at the top.
Select QuickBooks Desktop Help.
Provide some information about this concern in the search box.
Click the Contact Us link at the bottom of the window.
You'll now be provided with a few support options.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

In the meantime, you can try to toggle back and forth between the Expenses and Items tab to force the Expenses tab to equal the total of the check. You can also try to avoid entering anything on the top check portion. Instead, start you data entry below at the line item.

Once resolved, you can now create, modify, and print checks. It'll guide you with printing the check register and many more.

Let me know if you need further help writing a check or anything else. I'm always here to assist. Have a great rest of the day!