I have seen MANY posts concerning this issue going all the way back to 2020.
How is it possible that there has been no resolution to this on Quickbooks side and that they are allowed to do this after 3+ years of people making formal complaints on the same issue.
Like many I made a Quickbooks Payments account. Processed a payment. Few days later i get a notification that my account has been closed due to a "business decision". They are now holding funds north of 40k with no resolution in the foreseeable future. It's been 3 weeks for me.
HOW IS IT LEGAL OF THEM TO HOLD FUNDS FOR 270 DAYS, LET ALONE WITH NO CLEAR PATH FOR RESOLUTION. It's clear that they intentionally hold people's money for whatever reason.
Businesses need their money. Period. Employees need to be paid, bills need to be paid, most business cannot wait more than a couple weeks for their funds.
It is insane that there is no phone number for the Risk Management team. 80% of these issues could be resolved with a 10/20minute phone call.
Like everyone I have called nonstop, spoken to many representatives, been given all sorts on conflicting responses. No one knows anything. The best they can do is tell me is "It's under review".
If anyone has a phone number to contact someone that can help please help me out. A Magic word, a special extension, anything. Any pending lawsuits looking for people to join please reach out to me.
It's crazy that businesses can potentially shut down over Quickbooks inability to provide support even after you've submitted everything they need to do their "review".
Before someone from QB responds to this with the same generic BS that they respond to everyone with. Trust me, anyone posting here has tried all your contacting methods and it's clear NO ONE can assist properly with this issue. Respond with some actual help or the information of someone that can actually assist.
