accounts receivables

This can happen if the product or service you're selling is tied up to an Accounts Receivables account. I'll guide you through the necessary steps to ensure that payments are correctly allocated to an income account.

Here's what you need to do:

1. Go to the Gear icon and select Products and services.
2. Look for an item that is used in the invoices, then click Edit.
3. Scroll down a little bit and look for the Income account.
4. Click the drop-down list beside it and change it to an income account.
5. Click Save and close.

After that, go back to the Profit and Loss report and check if the transactions are now posted under the correct income account.

Let me also share these articles for additional guidance when running Profit and Loss reports in QBO:

• Find the missing income and expense transactions in your Profit and Loss report
• Unapplied cash payment income on your profit and loss

Please feel free to visit the forum if you require any further assistance or have follow-up questions about running reports. We're here to help you maximize your experience with QuickBooks. 

@sw1222 

The response provided by @jenop2 is nonsense.  As a QB employee, they should know that QB won't allow you to assign A/R to a product or service  

To confirm, you're not seeing A/R on your P&L, you're seeing it as the split account on an item of income, correct?  If so, that's normal.  Even though you're on cash basis, when you receive a payment on an invoice, A/R is reduced in QB and shows it as the split account.