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saschenka54
Level 1

Adding Merchant Category Codes

I have clients that are being declined for charges - adversely affecting my income - because there is no merchant category code.  How do I add these?

 

MCC Codes (or merchant category codes) are assigned to merchant accounts during the set up process and are used to differentiate between types of business & industries.  MCC codes can also effect the merchants processing rates. An improper classification could cause a merchant to pay higher than necessary processing fees.

 
6 Comments 6
Rose-A
Moderator

Adding Merchant Category Codes

Glad to see you here in the Community, saschenka54.

Allow me to share insights about adding merchant category codes in QuickBooks Online.

 

Right now, there isn't a way to add a merchant category in QuickBooks Online. If you'd like to have the option to add a merchant category directly in QuickBooks Online. I suggest you send feedback regarding features and options you'd like to see implemented in future product updates.

 

We aren't able to tell when a feature will be available. We share recent happenings and future developments on our blog. Through this, you're able to get the latest news about QuickBooks and what our Product Care Team is working on.

 

You can contact our customer care agents if you need help with QuickBooks in the future. To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

Don't hesitate to leave a reply below if you have questions about merchant services. You have a wonderful day.

MeaghanM
Level 1

Adding Merchant Category Codes

Curious. Has this been resolved since February?  I am having the same issue with clients being unable to use their credit cards to pay for services, and I am pretty certain it is related to MCC.

MaryAnn_E
QuickBooks Team

Adding Merchant Category Codes

Hi there, @MeaghanM.

 

Thank you for sharing this with the Community. You can assign the Merchant Category Code (MCC) through the Merchant Service Center. You can change the code by going through these steps:

 

  1. Go to this link merchantcenter.intuit.com.
  2. Sign in your Merchant account.
  3. Go to the account tab.
  4. In the account profile, it will give you a section there for your MCC.
  5. You can change it there to the best description that fits your business.

 

If you can’t assign it, I suggest reaching the QuickBooks Merchant Services support. They can check your merchant account and assist you in assigning the code.


Feel free to visit this page about locating the deposits or fees in your merchant account for a reference.

 

If you have any further questions, don't hesitate to reach us. Have a good day.

MeaghanM
Level 1

Adding Merchant Category Codes

Thank you!  When I opened my profile, I was looking for a line item titled : Merchant Category Code with the 4 digit codes, which there wasn't. However, under Industry Type I was able to find the category that matches the code that best describes my business.  Thanks for the guidance.

PHLS
Level 1

Adding Merchant Category Codes

I need to know my Merchant Category Code. It is NOT located on my profile page as you instructed. This is urgent as it invoves an important credit card charge. Please respont ASAP. Why can't I speak with someone?

Thanks


@Rose-A wrote:

Glad to see you here in the Community, saschenka54.

Allow me to share insights about adding merchant category codes in QuickBooks Online.

 

Right now, there isn't a way to add a merchant category in QuickBooks Online. If you'd like to have the option to add a merchant category directly in QuickBooks Online. I suggest you send feedback regarding features and options you'd like to see implemented in future product updates.

 

We aren't able to tell when a feature will be available. We share recent happenings and future developments on our blog. Through this, you're able to get the latest news about QuickBooks and what our Product Care Team is working on.

 

You can contact our customer care agents if you need help with QuickBooks in the future. To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. At the bottom, click on Contact us.
  4. Type in your concern then hit Continue.

Don't hesitate to leave a reply below if you have questions about merchant services. You have a wonderful day.


 

Jessica_young
Moderator

Adding Merchant Category Codes

Let's get you the help you need, @PHL5. 

 

To get in touch with our QuickBooks Online support team, here's what you'll need to do:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

You can also check out this article: QuickBooks Online Support.

 

Let me know if you have additional questions. Take care.

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