Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI also have the same issue. The supplier issued a proforma invoice for KES 1,345,020, and we made the payments. When they sent the tax invoice, the amount was KES 1,318,120, and the negative balance was KES 26,900. As a result, the supplier refunded the amount directly to the bank account. Now, how should I record this operation in QBO?
Thanks for chiming in on this thread, @Khisrav. I appreciate you for providing in-depth details of your concern about documenting these transactions and the returned amount. I'm glad to share the steps on how you can track this properly in QuickBooks Online (QBO).
Since you have already paid the bill, we can record a supplier credit for the refunded amount. Then, create a bank deposit for the same amount that went back into your bank account. Here's how to create a supplier credit:
Once done, let's record a bank deposit and use Accounts Payable (A/P) to proceed with linking it to the supplier credit.
Lastly, use Cheque to connect the bank deposit to the supplier credit. Here's how:
For more details about the process, please refer to this article: Record a customer refund or supplier refund in QuickBooks Online.
Furthermore, if your bank is connected to QBO, make sure to match it to these entries when they show up in the For Review tab so they won't duplicate your transactions. Check out this article to learn more about doing it: Categorise and match online bank transactions in QuickBooks Online.
Our door is open 24/7 if you still need further assistance with recording a supplier refund transaction. Just post here again if you have any additional QuickBooks-related concerns. We'll be more than happy to have you here again, @Khisrav!
Thanks, @Kevin_C it worked perfectly, I appreciate
Thanks for getting back to the thread and adding a confirmation, @Khisrav.
I'm glad that the steps shared by my colleague Kevin_C work perfectly on your end.
If you have any additional concerns, please add your details to this thread and I'll help you out. Have a good one.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.