Anyone else having issues with Pay Bills not having a save button a the bottom today?

I’m here to help you get your save and other buttons visible when paying bills in QuickBooks Online, @dvanderzyden. 

I recognize the convenience of having the option to save your transactions. Rest assured, I’ll walk you through some troubleshooting steps to resolve these disappearing buttons.

I've replicated this on my QuickBooks Online (QBO) test account and I've confirmed the buttons are working. That said, we can start by using an incognito mode. This works independently from your browser, so it's a great place to identify web issues.

Here are the keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

I’d also recommend that you clear your cache. This will help us access QuickBooks with a clean slate. You can also switch to other supported browsers to check if it has something to do with your browser.

Once done, let’s log in to your account again and pay your bills. This way, we’ll be able to check if your save button is working with QuickBooks Online (QBO).

If you're still not seeing your save and other options, please reach out to our Support Team for further assistance. See this link for the support hours, so we can address your concerns on time.

Here’s how:

1. Go to the Help (?).
2. Select either Assistant or Search.
3. If you want to talk to an agent, you can click Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose a way to connect with us: Chat or Callback.

Here's an article that can guide you through managing your bills. It includes steps for entering and recording bills into QuickBooks Online. 

I've also added this link to guide you through entering a refund from your vendor. This will help you keep your business expenses accurate.

Please let me know how everything goes. If you have other disappearing buttons concerns, reply to this thread. I’ll be on the lookout for your response. Have a great day!

It has dissappeared.

Hello there, Jerome. 

I'll guide you through some troubleshooting steps to help you resolve this issue. The option to save your pay bill transaction by using QuickBooks Online is important.

Let's try logging into your QBO account in an incognito mode or a private browser. We will use these browsers to separate your local data from your web browsing. To do so, here are some keyboard shortcuts that you can use:

• Google Chrome:  Ctrl + Shift + N.
• Mozilla Firefox: Ctrl + Shift + P.
• Safari: Command + Shift + N.
• Microsoft Edge: Ctrl + Shift + N.

I suggest you clear your cache to help you run your browser effectively and help fix website issues. Alternatively, you can try a different browser to check if your save button works.

If you want to record your income and expenses to make a complete picture of your business and profit, you can read this article: Enter and manage bills and bill payments in QuickBooks Online.

Feel free to comment below if you have other concerns regarding missing buttons. We're always here to make your experience better.

@JeromeDSmith 

Try opening your QBO account on any private/incognito browser. If the same error persists, signup for a separate Melio account for free to isolate the issue.

https://affiliates.meliopayments.com/quickbooks

Quickbooks is not saving a bill entered.   The save button is there, but just not saving.    The system appears to be 'stuck'

@skitch   They are aware of the issue.  You can get added to the affected user list if you reach out to QB.  Use INV-95100 for reference. 

Hi there, @skitch

I understand the inconvenience this may cause. Let me guide you to the appropriate support channels to investigate the issue promptly. Upon checking @Just_me, is correct. There is still an ongoing investigation regarding the Transaction stuck "saving" when creating or paying a bill. 

The best course of action we can take in the meantime is to reach out again to our Customer Support Team and ask them to add you to the list of affected users. You will receive email updates and get notified once it's resolved.

Here's how to Contact Support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.
  • Ask the community to get help from businesses like yours.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

Furthermore, I will share some resources to help you record payments towards bills where you can schedule and make online payments directly through QuickBooks Bill Pay.

Please don't hesitate to reply if you have questions or clarifications regarding your Pay Bills, the Community is always here 24/7. Have a fantastic day ahead!

this is "save and new" button, isn't it, we need "save" btton.

I'd be glad to help you access the save button, Maggie. I want to ensure you can pay your bills smoothly.

If you're in the Pay Bills window, locate Schedule Payment at the bottom of the screen. Next to it, you'll spot a dropdown arrow. Clicking this will unfold a menu presenting three choices. Among these is the Save function you're seeking. I'll add a screenshot below for reference.

However, if it's unavailable, you could be experiencing a browser-related issue. Sometimes, a buildup of cached data may lead to unexpected behavior within the software. Such problems often interfere with the normal display and functionality of the application.

Let's rectify this by performing basic troubleshooting steps. Open your QuickBooks Online (QBO) account using a private or incognito window. Refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
  
  

Then, open the Pay Bills screen again. If it resolves the problem, return to your default browser and clear its cache so the system can refresh. Alternatively, utilize other supported browsers.

Additionally, I'll share this resource to guide you in creating vendor credits: Enter vendor credits and refunds in QuickBooks Online.

The measures outlined above will help you address any missing selections and continue to manage your financial obligations smoothly. If you have other questions about managing bills in QBO, comment below. My colleagues and I are always around to assist.