Hello, Beth1967. I'd be glad to help make your invoices and credits appear in your Receive payment window in your QuickBooks Online (QBO) account.
If sub-customer invoices aren't showing when selecting their name in the Receive payment window, open the invoice to review. Confirm the invoice is correctly allocated to the intended sub-customer, as invoices may have been mistakenly assigned to other sub-customers.
Once you already confirmed that the invoice is linked to the right sub-customer, let's troubleshoot this together.
Let's start by opening your account using a private browser or an incognito window to eliminate the possibility of a webpage issue. To do this, press the following shortcut key on your keyboard:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it works, return to your regular browser and clear your browser's cache so the system can start fresh. However, if the issue persists, consider switching to other supported browsers to fix issues caused by settings, extensions, or cached data that might affect the application.
Moreover, you can reconcile your accounts to ensure your accounts in QuickBooks are matched with your bank and credit card statements.
Let us know if you have other concerns about receiving invoice payments in QBO. We're here to help you in any way we can.
