Best way to record a check bounce using Enterprise

Thanks for reaching out to the Community, DBETHEA. I appreciate your detailed information.

You can record bounced checks from customers with your Record Bounced Check feature, or by manual process. QuickBooks will ensure that all related details on bounced check transactions are addressed to keep your account balanced.

The Record Bounced Check feature can only be used in single-user mode and only applies to check payments done through your Customer Payment window. If you have a returned ACH item, switch the payment type to Check before proceeding.

Here's how to use your Record Bounced Check feature:
 

1. In the top menu bar, go to Customers, then Customer Center.
2. Access your Transactions tab, choose Received Payments, and double-click the payment you want to record as NSF.
3. On your receive payments window, hit the Record Bounced Check icon on your Main ribbon tab. The check must not be waiting to be cleared in your Undeposited Funds account, as it would have to clear the bank in order to bounce.
4. From your Manage Bounced Check window, enter any necessary details and press Next. All of these fields are optional. You can leave them blank if there weren't any additional charges from the bank or if you don't want to charge your customer for it.
5. QuickBooks will show you the Bounced Check Summary for you to know what will happen.
6. Select Finish.

If necessary, you can also manually record your bounced check.

Please don't hesitate to send a reply if there's any additional questions. Have a great Wednesday!

I am unable to utilize that button without being in Single User Mode.  Is there anyway to process this duplicate payment without being and Admin or in Single-User mode?  Our everyday staff will need to do this.  Not just Admins in single user mode. 

Hello there, @DBETHEA.

I understand it can be challenging to change into single-user mode when recording a bounced check. Although, we currently only offer that option to mark, please know that we appreciate your suggestions to help improve our services to everyone. I recommend sending feedback directly to our product engineers to add your vote on this option. 

Here's how:

1. Choose the Help option.
2. Click the Send Feedback Online option.
3. Select the Product Suggestion option. A pop-up window displays.
4. Enter your feedback suggestion.
5. Tap the Send Feedback button. The feedback is sent.

We're always looking for ways to improve our service, and we appreciate you bringing this to our attention.

You can refer to this article for more options on recording bounced checks: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

If you want to know how to combine multiple transactions into a single record, you can check this article: Record and make Bank Deposits in QuickBooks Desktop.

Please let me know if you have additional questions about bounced checks in QuickBooks. I'm always here to help you. Have a good one!