I can see how important it is for you to pay off your business balance in full, @Leahraem. Allow me to route you in the right direction so you can achieve this task completely.
I'm aware that you've already gotten in touch with our Phone Support team, but I recommend contacting them again for follow-up. They have all the necessary tools required to safely look into your account and walk you through the process of how you can make your payment. Here's how:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
Moreover, you'll want to visit this article to learn how to manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online. This also includes steps on how you can update your payment information.
Keep in touch if you have further questions about your business balance in QuickBooks. The Community team is always around to help.
