Your efforts in performing the troubleshooting steps and reaching out are appreciated, whisperingamy.
As the Community is a public forum, you'll have to contact our live support team once more for assistance. I understand you've already contacted them. However, they have the tools and resources to check this issue thoroughly.
Here's how:
- In the upper right-hand corner, click Help.
- Select the Search tab, then type contact human enter.
- Then click Contact Us.
- Choose either the Chat or Callback options.
For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.
Furthermore, check this article on how to process ACH bank transfers for your customer’s sales receipts or invoices in QuickBooks Online. Eliminate the hassle of paper checks and bank runs: Process an ACH bank transfer from a customer.
Feel free to revisit this post for any questions about invoice payments in QuickBooks. You can reply here or create a new post. The Community team is always available to help.
