Can't login to Quickbooks Desktop Payments

I can see the urgency of resolving your concern about getting into QuickBooks Payments, andrea. This way, you can easily process your customer's payments in your company file. 

The support you spoke with is correct about the ongoing investigation of customers being unable to log in through their merchant accounts. Please know that our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts. 

While we don't have a confirmed workaround for this situation, it's better to continue what you're currently doing to process payments.

On the other hand, since you have already contacted them, you'll be added to the list of affected users and will receive their progress via email. Once resolved, you can refer to this article for complete guidelines for accessing your payments account through your QuickBooks Desktop (QBDT) company file: Access the Merchant Service Center from QuickBooks Desktop.

I appreciate you for being patient while we work to fix this issue. Please know we're doing everything we can to resolve it as soon as possible. Take care!

Unfortunately if it is not resolved soon, I will be forced to change payment processing systems. With the workaround I am using merchant service online portal to make payments, but my Quickbooks Card reader does not work with it. It says disconnected. Are you able to use the Quickbooks reader with the online portal? Seems silly if you can't

We acknowledge the importance of managing finances, and keeping track of payments can be a complex and time-consuming task. And I recognize the impact this has had on you, Andrea.
 

In QuickBooks, we only have three compatible programs and applications using online portals. These are the following:

QuickBooks GoPayment

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later

QuickBooks Online

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later
• QuickBooks Online mobile app:
  ○ iOS 14 or later
  ○ Android 7.1 or later

QuickBooks Desktop

• QuickBooks GoPayment app:
  ○ iOS 12 or later
  ○ Android 4.1 or later
• Supported versions of QuickBooks Desktop for Windows with the USB cord we provide.
  ○ QuickBooks Card Reader
  ○ QuickBooks Chip and Magstripe Card Reader
   

However, if you are not using any of these online portals, the unexpected behavior may be due to that. Please refer to this article for more details: QuickBooks Payments card reader features and compatibility.

Additionally, I've checked the investigation, and the status remains ongoing. We fully acknowledge the impact on your experience and are committed to swiftly resolving it.

Furthermore, refer to this article if you need steps on how to issue a receipt with the QuickBooks Card reader: Process payments with the QuickBooks Card Reader.

If there are any other features or functionalities you would like assistance with, please let me know, and I will be more than happy to help you find a suitable solution.

I just got an email that they do not expect a change in the software to fix this problem. This is absolutely unacceptable.