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Join nowI cancelled this subscription (see attached). Why was I sent the email pasted below charging me for the subscription that I cancelled? Please reimburse my credit card if I was charged for this subscription today!!
Thanks, Charlotte Morgan
Owner/Member
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Hi there, Charlotte7777.
Safety and security of our customers’ information is our top priority. I'm unable to request the sensitive information required to pull up your account and look at billing in a public space like the Community.
For this reason, I recommend contacting our QBO Care Team. They can look into this further and provide detailed information about the charges.
Here’s how to reach them:
Please keep in mind you a have read-only access to your QuickBooks Online data for one year once you cancel the subscription. For more information about the cancellation process, check out the following article: Data availability.
If you have any other concerns, post a comment below. I’ll be right here to assist further. Have a good one.
I want to cancel my enhanced payroll subcription. keep gettting error messages. Credit card payment went through and I thought I had already cancelled.
Thanks for posting here, @susanoh.
Encountering errors when doing QuickBooks Online (QBO) tasks can be sometimes caused by a piled-up stored cache and cookies on your browser. To resolve this, let's access your QBO account using an incognito window. Private mode prevents storing cache and web history to avoid issues when running websites. Below are the shortcut keys you can use:
Once signed in, cancel your Enhanced Payroll subscription again. If it works, you have to clear your browser's cache to have a clean slate. If not, I recommend using another supported browser.
Also, to further assist you with this, I highly recommend reaching out to our Payroll Support team to cancel your subscription and check your account status. Pulling up your account requires some personal info which we can't do here in the Community due to security reasons. To connect with them, please refer to these steps:
Our phone support operating hours are Monday through Friday from 6 AM to 6 PM Pacific Time. To know more, check out this page: QuickBooks Online Support.
In case you'll need to manually record your payroll transactions in QBO, I've attached a helpful article you can use for guidance: Manually enter payroll paychecks in QuickBooks Online.
If you have further questions about canceling your payroll subscription in QBO, please post a response below. I am always available to help in case you need it. Take care.
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