Credit being applied to wrong account

I'd be glad to help you get this $75.00 credit back on track and applied to the correct vendor, @d.riseberg.

To start, we can remove the vendor credit from a bill. Let me show you how:

1. Look for the vendor credit.
2. Choose the Bill radio button to change the transaction type to bill instead of credit, then click Save & Close.
3. Bring up the resulting bill and edit the transaction back to credit by selecting the Credit radio button.
4. Choose Save and Close.
5. When prompted about changing the transaction, click Yes.

Once done, you can enter the credit to the correct vendor. For more insights, please review this article: Record a vendor refund in QuickBooks Desktop.

You may also read through these articles for more information about handling vendor transactions in QuickBooks:

• Pay bills in QuickBooks Desktop.
• Use Online Bill Pay in QuickBooks Desktop

Be sure to inform me if you have further questions about managing vendor credits in QuickBooks. I got you covered with any QuickBooks concerns. Thanks for coming to the Community, wishing you continued success.

The credit still has not been assigned to the correct vendor.  When I did what was suggested, I ended up with an entry under Pay Bills for the $75.00 I switched back and forth for the vet, and the clinic bill still showed $75.00, instead of $150.00.  Since then, the whole thing has gone from bad to worse.  I am not able to reconcile my CC account, which is where all these bills are from.  At this point, I fear I am going to have to restore my company file from a backup, prior to this whole mess, and re-enter all the billing.  It will probably be my only remaining option, since I don't even know where my errors are anymore.

Hey there, d.riseberg.

Thanks for following the solution provided by my peer and sharing the result. Let’s perform another to make sure the credit is assigned to the correct vendor.

We’ll have to run the Verify and Rebuild Data Utilities to fix the issue. The former is used to identify common problems in a company file. While latter is utilized to resolve data corruption issues found by the Verify Data tool.

To begin, create a backup of the company file. This is to ensure you’ll have a copy of your transactions before making any changes.

Next, follow the steps below to lodge the utilities. I’ll help make sure you can do this with just a few clicks.

Here’s how:

1. Press the File menu at the top to choose Utilities and Rebuild Data.
2. Click OK to create a backup of the company file.
3. Press Save to keep the copy.
4. Tap the OK button once the Rebuild is completed.
5. Then, go back to the File menu to choose Utilities and Verify Data.

If there’s an issue, click Rebuild or OK to continue using the company file. If none of these suggestions work, continue performing the troubleshooting steps in this article: Fix damaged transactions in QuickBooks Desktop. Proceed directly to Step 2 Identity damaged transactions based on the QBWin.log. up to Step 3.

If you encounter any problems with the company file, this article will walk you through the process on how to: Fix data damage on your QuickBooks Desktop company file. 

Also, this link contains resources that will guide you on how to efficiently handle vendor related-activities: Expenses and vendors. The topics include managing vendor credits, creating bills, checks, purchase orders, etc.

Drop a comment below if you have clarifications about applying for vendor credits. I’ll get back to make sure you’re taken care of.

Hi, and thanks for all the feedback.

This is where I finally realized why it wouldn't work.

The bill I was trying to pay, and wouldn't show the correct billing amount for, is paid by check.  I didn't complete paying the bill because I couldn't get it to work correctly.

When I got my CC statement in, I tried to reconcile it. That was when I realized that I entered the bill as a credit card payment, instead of check payment.  There was a $75.00 credit remaining in my Grants Payable for the CC, so it was deducting it from the $150.00 bill I was trying to pay.

This was a prime case of seeing the same mistake time and again, and not recognizing it.

Sorry for all the confusion