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sparkleptic
Level 2

Credit card invoice payment

Hi,

 

I am trying to pay invoice by credit card in my sandbox company based on US. But I am getting the following error:

"Payment not processed because of a problem on our end." How this error can be resolved so that I can run credit card payments.

 

I will really appreciate your help.

7 Comments
Angelyn_T
QuickBooks Team

Credit card invoice payment

Hello, @sparkleptic.

 

I've checked a duplicate post of the scenario you've provided and my colleagues have already added there answers to the other one. Just in case you haven't been notified with there responses, you can visit this link: https://quickbooks.intuit.com/learn-support/en-us/install/re-when-i-am-using-test-visa-credit-card-o....

 

For more questions about Sandbox, you can read this article: Sandboxes.

 

Leave a comment below if you have any other questions. I'm more than happy to help however I can. Have a wonderful day!

sparkleptic
Level 2

Credit card invoice payment

It is not a duplicate mate. I was told to post my question here. If you all will say the same thing then how I will get an answer.

 

Everyone is telling to post somewhere else, is this kind you support you provide?

 

Why are you not posting the answer? Instead of telling me what that I did not ask. I really feel bad to see such bad support from you guys.

Rasa-LilaM
QuickBooks Team

Credit card invoice payment

Hey there again, @sparkleptic 


This isn’t what I want for you when reaching out for help. Please know the Community is a platform where customers can post questions, exchange experiences, provide feedback and share ideas about QuickBooks.


I’d like to look into the issue you’re currently experiencing. However, I’m unable to collect sensitive data to pull up your account.


For security reasons, I recommend contacting our Merchant Services Team. They have tools to identify the cause of the error.


One of our support team will help configure the connection between Sandbox, and QuickBooks in a secure space. Then, make sure you can accept credit card payments seamlessly.


To view the contact details, see the Support hours and types article and then click the Merchant Services (Payments) link.
For additional resources, I’m adding an article with a breakdown of the process you can perform using the Payments feature. Simply click on the link to see the complete information: Additional Help.


Stay in touch if you have further questions or concerns. Please know I’m here to help and make sure you’re taken care of. Have a good one.

 

sparkleptic
Level 2

Credit card invoice payment

Thanks for the reply.

But I could not see where to get help regarding my issue in the link you gave. Please assign someone for me who can solve this issue. Please share the contact details with me.

IntuitLily
Moderator

Credit card invoice payment

I understand you've been through a lot in resolving this issue, @sparkleptic.

 

Since this is a public forum, I won't be able to pull up your account to check this further. You'll need to reach out to our Merchant Services Support so they can help you with processing your payment and verify the root cause of the error you received.

 

To get their contact details, please click on this link: Contact Payments Support.

 

Please get back to me on how the call goes. I want to ensure this is taken care of. Have a good one. 

sparkleptic
Level 2

Credit card invoice payment

Hi,

I tried to reach the support I mentioned but I never got answered. What should I do now to process online payments?

AlexV
QuickBooks Team

Credit card invoice payment

There are different ways to get paid, sparkleptic.

 

Aside from processing a payment through an invoice, we can log in and process it within your QuickBooks Payments account. You can follow the steps in this article on how to process payments in the Merchant Service Center. In addition, we can also receive a payment through a sales receipt in QuickBooks Online.

 

I suggest contacting our QuickBooks Online Support to report this issue. They can create a ticket so that our engineers will investigate it to resolve this as soon as possible.

  1. Go to Help and click Contact us.
  2. Enter the error message in the question field, then click Let's talk.
  3. Choose either Start a message or Get a callback.

You can check this guide on when QuickBooks Payments deposits your money.

 

Please comment again if you have more questions. I'm always here to help.

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