Glad to see you here in the Community. I'm here to help make sure that you can manage your email alerts for credit card payments in QuickBooks Online (QBO).
QuickBooks Payments allows you to get alerts for deposits and chargebacks through email. To manage these alerts, you can toggle this option on your Merchant Service, which is done through your QBO Account and Settings. From there, you'll see the link that'll route you to the Merchant Services Center website.
1. Click the Gear icon at the top. 2. Select Account and Settings. 3. Go to Payments tab. 4. Click the link to go to the Merchant Services Center. 5. On the Merchant page (payments), click the Account menu. 6. Choose Settings and Alerts, then change the Receive Credit Card Deposit Notification to Yes or No depending on what you prefer. 7. Select Yes and Save Changes again.
If you're unable to see the link, you can log in directly to the Merchant Services Center website by going to the following link: https://merchantcenter.intuit.com. Once signed in, do the same steps that I've provided above (proceed to steps 5-7). On the other hand, if your customer is set up with a recurring charge in the Merchant Service, you can check this article for the steps on how to turn on or off the email notification: Turn on or off Customer Notification Emails for Recurring Payments.
While we haven't received any reported cases similar to what you've encountered, try using the incognito or private browsing mode next time you're going to log into the Merchant Services Center through QBO. Your browser's settings or old cache might have caused this unexpected behavior while using QBO. If it works using the Private Window, go back to your regular browser and clear the cache to remove temporary internet files on your computer. Please refer to this article for more information: Delete or disable cache and temporary internet files in your web browser.
To use Private Window, here's how:
On your keyboard, press Ctrl + Shift + N (Google Chrome).
Press Ctrl + Shift + P (Firefox or Internet Explorer).
Press Control + Option + P (Safari).
That should do it! Please let me know how it goes by leaving a comment. I'd be glad to provide additional help should you have any questions.Take care.