Custom Transaction Number settings turns on automatically even after turning it off.

Hello there, @Shifa.

I'm here to share some updates about the issue.

At this time, the investigation about the Custom Transaction Number settings turns on automatically even after turning it off. Please know that our engineer is currently working on it. We appreciate your patience as we investigate this further.

For now, I recommend contacting our QuickBooks Support Team so that they can add you to the list of the affected users. This way, you'll get notified once there's a fix or an update about this issue.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Choose the Search tab and then click on Contact Us.
4. You may enter a brief description of your concern, then hit Let's Talk.
5. Select Callback from the option.
6. Enter your contact information and click Get a call.

For further information on the schedule, see this article: QuickBooks Online Support.

Furthermore, you may visit this link for future reference in personalizing sales transactions in QBO: Customize sales forms by location in QuickBooks Online.

I'll be around to help you if you have clarification or additional concerns about managing custom numbers on your sales forms in QuickBooks.

Hi, 

Do we have solution for this concern? I have seen many other people also have posted the same concern. 

How did the new invoice implementation affected this flow? 

I appreciate you coming back with further concerns regarding your invoice customization, Shifa.

Upon checking on our end, the investigation mentioned by my colleague above is still in progress. I recommend contacting our support team again to learn more about the status of the current investigation. You’ll be then added to the list of affected users and will receive updates via email.

To contact our support team:

1. Log in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how would you like to contact with QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

Furthermore, for now, I recommend toggling the setting off every time it turns on.

Additionally, you can read this article to learn how to create your own sales transaction in QBO: Customize sales forms by location in QuickBooks Online.

I appreciate your patience as we are still working on this. Let me know if you have further concerns with your invoices in QBO. I’ll be here to help you at any time.

I am not the only one who is reporting this issue.....I am reporting on behalf of 5-6 mutual customers who are using our platform "OnBlick" as well as "QuickBooks". As they are using the QB integrated in our platform & they are reporting us the issues as our flows are also showing issues due to this change.

I agree with your suggestion to connect to QB online account support team, but it considers the problem is only with that account. But its not the case..

I urge you to fix this issue on priority.