We have different ways to refund transactions in QuickBooks Payments, Thanhphuongy. Let me share them with you.
A refund is processed through a credit card must have an original offsetting sales before being issued as per Payment Card Industry (PCI) regulations. The QuickBooks Payments service allows users to process the refund within six months from the date of sale.
There are two ways to process a refund:
I'll share the article to guide you better: Void or refund transactions in QuickBooks Payments.
Feel free to get back to this thread if you have additional refund questions. We'll reply as soon as we can. Keep safe!