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Level 1

Customer refund using funds from QuickBooks Payment

Hello QuickBooks community, I use QuickBooks Online essential and QuickBooks payment. Is there a way to directly refund a customer through "cash fund" available in the QuickBooks payment bank (the money collected from customers with QuickBooks payment)? And if yes, how does the mechanism work? I created a refund receipt but it seems that there was no actual cash movement to refund to the customer. Please help. Thank you.

1 Comment 1
Kristine Mae

Customer refund using funds from QuickBooks Payment

We have different ways to refund transactions in QuickBooks Payments, Thanhphuongy. Let me share them with you.

A refund is processed through a credit card must have an original offsetting sales before being issued as per Payment Card Industry (PCI) regulations. The QuickBooks Payments service allows users to process the refund within six months from the date of sale.

There are two ways to process a refund:

  • Void or fully refund a transaction 

  • Partially refund or credit a transaction

I'll share the article to guide you better: Void or refund transactions in QuickBooks Payments.


Feel free to get back to this thread if you have additional refund questions. We'll reply as soon as we can. Keep safe!

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