I appreciate you reaching out today, CharlieDunn. I know how crucial it is for you to reverse the transactions and process the correct amount for a customer refund. Let me share more inputs about this process.
Since reversing the refund transaction is not available, your only option, for now, is to ask your client to send back the excess amount. After that, the fund will then be added back to your bank account. If your client gives you a check, deposit the amount to your designated bank account. You might also be interested in the following resources for recording deposits in your QuickBooks account (steps may vary based on your product):
Additionally, you can refer to the resources from this article for extra information while processing refunds in QuickBooks Payments: Void or refund transactions in QuickBooks Payments.
On the other hand, you can browse the details on this website to know how long it takes to receive customer payments in your bank account once you process them: Find out when QuickBooks Payments deposits customer payments.
If you have any further queries about refunds or other customer transactions, please leave a remark below. I want to make sure everything is for you. Keep yourself safe!
