Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I processed a customer refund using the Transaction Receipt window on the Payment window. The original receipt was on a credit card received as a QuickBooks payment. I inadvertently refunded the customers full amount and it should have been only a partial refund. I went into the manage account for QuickBooks Payments and the transaction is pending but it will not let me reverse it.
Any solutions other than ask the customer to send the money back. Thanks in advance for your input.
I appreciate you reaching out today, CharlieDunn. I know how crucial it is for you to reverse the transactions and process the correct amount for a customer refund. Let me share more inputs about this process.
Since reversing the refund transaction is not available, your only option, for now, is to ask your client to send back the excess amount. After that, the fund will then be added back to your bank account. If your client gives you a check, deposit the amount to your designated bank account. You might also be interested in the following resources for recording deposits in your QuickBooks account (steps may vary based on your product):
Additionally, you can refer to the resources from this article for extra information while processing refunds in QuickBooks Payments: Void or refund transactions in QuickBooks Payments.
On the other hand, you can browse the details on this website to know how long it takes to receive customer payments in your bank account once you process them: Find out when QuickBooks Payments deposits customer payments.
If you have any further queries about refunds or other customer transactions, please leave a remark below. I want to make sure everything is for you. Keep yourself safe!
Yeah @Angelyn_T that is about where I am now. Than k you for the input. It is appreciated.
You're always welcome, @CharlieDunn.
I'm glad to know that my colleague, Angelyn_T, helped you. It's our pleasure to address any questions you may have about customers and payments. We want to ensure you get the most out of QuickBooks.
Feel free to get back in this thread if you have any other QuickBooks queries. We'll be here to answer them for you. Have a great day.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here