Customers getting blank page when trying to pay invoice online

We appreciate you letting us know about the concern you've encountered, JR12385.

As I've also reviewed these details on our records, our product design team is in the process of investigating this unusual behavior and is implementing measures to ensure customers can seamlessly proceed when paying invoices received online. 

That said, I'd recommend checking your emails consistently, so you'll get updates regarding the status of this investigation. You can review your junk mail or spam folders on your email account.

We'd gladly appreciate your patience and understanding as we work towards a resolution. Rest assured, we're taking all necessary processes to get this resolved.

Additionally, I'm sharing this guide to help you enter customer payments in your account: Record invoice payments in QuickBooks Online.

Please let us know in this forum if you have additional queries managing your sales transactions. We're always ready to back you up. Keep safe.

Experiencing the same issue here on multiple invoices.
Is there an ETA or a workaround to allow clients to pay invoices?

Hi there, @Fix-ITSolutions. I can see the urgency of getting this resolved.

Right now, our engineers are doing their best to get you back on track as soon as possible. Although this is being actively looked at, we do not have an ETA for resolution at this time. In the meantime, you can receive invoice payments manually.

If you haven't contacted our Merchant Team, I suggest getting in touch with them so that you can be added to our notification list.

To reach them, click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

Please let me know if you need anything else. I'm always here to help. Have a great day.

Thank you for your reply. However the timeframe here is not acceptable. Intuit Payments are billed as a way to get paid faster, but as of right now we're missing out on receiving payments from our clients. Clients have become accustomed to the ease of paying online, so being able to run a manual payment does not help here.

Clients have been sent invoices with Pay Now buttons and since they're not functioning we're receiving multiple e-mails calls every day from clients who cannot pay online, so not only are we missing out on receiving payments from our clients we're also having to spend time fielding these e-mails and calls.

I can't help but wonder if a payment processor like Square or Paypal would take as long to fix such an issue. I get running into a problem and having a temporary outage/issue, but this has been going on for about 1 week!

Can we get a response with some information that is responsive to the original question?  "we'll get to it when we get to it" isn't a great answer.  Nor is assuming that we don't know how to use Quickbooks and giving us a link to how to record a payment.  

Please connect us with someone higher up who actually has some useful information on this issue.  

And while you are at it, please also explain why we should bother to continue using Intuit Payments.  I'm 100% certain that any other payment processor would not be taking more than a week to resolve this.  

I've been in contact with support since 7/27 regarding the same issue. My initial ticket was never properly submitted and subsequent tickets have been closed as "fixed." My current case is INV-90842. I've spoken to support three times this week. No timeline offered for when this will be fixed, only "accept payment manually" as a solution. This has impacted every invoice I have sent - meaning I can't get paid at all.

Customer Support seems completely out of their depth on understanding this error. I have to waste an hour explaining and troubleshooting the issue every time I call.

For everyone in this thread struggling - a colleague recommended switching to Wave Apps for invoices.