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A
ANACNRVP
November 14, 2020
Question

Disputed ACH transactions

  • November 14, 2020
  • 1 reply
  • 3 views

I have several customers setup on auto draft being paid by a weekly sales receipt.  Several transactions are being paid via ACH.  The fund were deposited into my account then disputed and withdrawn with a fee from my account.  

How do I process the transaction and charge a fee?

1 reply

Rose-A
Rose-A
Level 10
November 14, 2020

Good day, ANACNRVP.

 

There are two ways to enter a disputed ACH transaction in QuickBooks Online, either process this transaction as a refund or record this as a business expense.

 

If you choose to record it as a business expense, let's create a service item first for the charge fee so you can select it on the additional line of the check. See the screenshot below for your visual reference. 

 

 

Once done, you can follow the steps below in recording the expense:
 

  1. Click the +New icon and select Check.
  2. Select the Bank Account and choose the customer name that was used for the original credit card payment transaction.
  3. Delete the check number (you can enter a note to indicate that this check was disputed).
  4. Enter the total disputed amount and the item.
  5. Add another line item for the charge fee and enter the amount.
  6. Clear the Print later checkbox.
  7. For the Account, choose the account that you charge for the transaction.
  8. Click Save and close.

You can go through the resources below. These will provide you more information on how to deal with disputed transactions in QuickBooks Online as well as on what are the details you need to prepare for a retrieval request:

 

Handle chargebacks and retrieval requests for QuickBooks Payments.

Chargebacks and How Intuit is Backing You.

 

If you still need help with these transactions, you can reach out to our Payments Support for more details.

 

I've got your back if there's anything else I can help with chargebacks. Just leave a reply below. Have a nice day!

A
ANACNRVPAuthor
November 17, 2020

This didn't work.  The check never showed in the customer's account and I couldn't match to the downloaded bank transactions.  

 

It seems like I should process like a bounced check, but some of the other answers I read gave specific instructions that it was for bad checks only.  

BettyJaneB
BettyJaneB
Level 9
November 17, 2020

Hello there, @ANACNRVP.

 

It's my priority to help you get this disputed ACH transaction concern sorted out so you can keep your records accurate. However, I'd like to ask for more details for me to narrow down this issue.

 

If you're referring to a recurring transaction, may I know why the check isn't showing up on your customer's end? Did the check bounce? Please get back to me with additional information in this scenario so I can provide you an accurate resolution.

 

I'll be keeping an eye out for your response to this. Just notify me by leaving a reply below. Take care!

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