Disputing a Charge Processed in QuickBooks

I'll ensure that the disputed payments are settled as quickly as possible, @kfarnold.

I'd be glad to help check the dispute details, however, for security reasons, I'm unable to pull up the personal information needed here in the Community. With this, it would be best to contact our Customer Care Team. Our experts can open your account in a safe environment and assist you in all processes to recover dispute charges.

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Check out these articles below on how to manage submitted payments, payment tracker, and other vendor topics: 

• Pay bills in Online Bill Pay
• Expenses and vendors

Let me know if you have follow-up questions or other concerns about your account. I'm always around to provide answers and clarifications to your questions. Take care, @kfarnold.

Thanks for the quick response. I'm having difficulty getting in touch with anyone in support because I work during their business hours. Is there an e-mail address or something similar I can work through?

Laughably, I got through on chat and the agent keeps joining the chat and leaving without saying anything. So they either didn't want to respond so soon to closing time (I started the chat at 7:45pm CST when I realized that 6pm PT was actually 15 minutes away) or they can't help.

Hello there, kfarnold.

Thanks for sharing your concern about the support schedule. I'm here to share other options to reach our support so you'll be able to dispute payments.

Since our phone support has specific support hours, you can reach out to our phone support instead. Below are the instructions on how to reach them:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern. Then, click Let’s talk.
4. Choose Start messaging.
5. Fill in the information needed and click Send message.
   

I've also added this helpful link where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles page. 

Let me know if there's anything else you need help with, just let me know. I'm always here to assist you.

These are the only options that show up when I click to contact someone.

I admire you for attaching a screenshot, Arnold.

Allow me to chime in and route to the best support available so this gets sorted out right away. I recommend contacting our Merchant support team. They have the tools to securely look into your account and assist you in disputing the transaction.

You can chat with them through this link: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view?_ga=2.81.... There, you can also request to talk to one of our live agents. Just ensure to check their support hours to know their availability. Feel free to visit this link for more details about this: Contact Payments or Point of Sale Support.

Once you're all set, you might want to check this link for additional tips and tricks in managing your receivables. This contains steps on how to accepts online payments in QuickBooks Online (QBO): Take and process payments with QuickBooks Payments.

I'll be right here whenever you need help with your transactions or with your QBO account. You're always welcome in the Community space. Keep safe! 

Hello! I need help! I recently made a payment to a contractor who required a deposit. Since making the deposit, embedded started the job and has since ghosted me. I need help disputing the charge.

Thanks for joining this thread, @Eisha24. Let me provide some insights about disputing a charge for a contractor.

If you use an Online Billpay for paying the contractor, you can do a reversal. To cancel contractor direct deposit payments, you need to void them.

Here's what you need to do:

1. Go to the Expenses menu, then select Expenses.
2. Find the direct deposit transaction to void. 
3. From the Action menu, choose the View/Edit ▼ dropdown.
4. Click Void.
5. Select Yes to confirm the action. The expense will show Voided and $0.00.

If the direct deposit was already cashed, I recommend reaching out to your bank to hold the money. 

To give you more details regarding the process of paying your contractors through direct deposit, please see this reference: Learn how to pay your contractors using direct deposit in QuickBooks or Intuit Payroll.

Fill me in if you have other questions about managing contractor payments in QuickBooks. I'll be around to help. Stay safe!

Hello, 

Can anyone weigh in on a situation I am having with a client. I plow and have provided all the services each storm, I charge $100 for this parking lot, and he paid them all and them ended up disputing them all, which in turn costs me the $100 plus a $25 fee that intuit took. In total he owes me $625 this is the amount including the fees charged by intuit. Anyway, he keeps beating around the bush and tells me I should see all the money and fees back in my bank by May 11th, that date has come and gone so I reached out and he said it is between me and my bank. I called my bank and they don't see any transactions...if he disputed this amount, and it got returned to his bank, and then he canceled the dispute, wouldn't the money be sitting in his bank and he would have to transfer it back to me? Any advice/ insight on this issue would be great. I feel he is trying to get out of paying. 

Thanks 

Hello, @Sbernard.

I can share some information about processing a dispute in QuickBooks. 

Technically, QuickBooks Payments will be notified once your customer disputes a charge with their bank or credit card company. From here, you'll receive an email that contains general guidelines on what you can do. For more information about this entire process, here's how to handle chargebacks and retrieval requests for QuickBooks Payments. 

I also suggest reaching out to your bank's customer support to verify how your money will be posted to your bank account after disputing the charge. They're the ones who can check and verify this information in a safe and secure environment. 

You can also refer to the following article for more information about how long it takes to get your customer payments in your bank account after you process them: Find out when QuickBooks Payments deposits customer payments.  

Let me know if you need further information about processing disputes in QuickBooks. I'm always here to answer them for you. Keep safe, and have a great rest of the day!