I'll ensure that the disputed payments are settled as quickly as possible, @kfarnold.
I'd be glad to help check the dispute details, however, for security reasons, I'm unable to pull up the personal information needed here in the Community. With this, it would be best to contact our Customer Care Team. Our experts can open your account in a safe environment and assist you in all processes to recover dispute charges.
Make sure to contact them within business hours to ensure a swift response.
Check out these articles below on how to manage submitted payments, payment tracker, and other vendor topics:
Let me know if you have follow-up questions or other concerns about your account. I'm always around to provide answers and clarifications to your questions. Take care, @kfarnold.
Thanks for the quick response. I'm having difficulty getting in touch with anyone in support because I work during their business hours. Is there an e-mail address or something similar I can work through?
Laughably, I got through on chat and the agent keeps joining the chat and leaving without saying anything. So they either didn't want to respond so soon to closing time (I started the chat at 7:45pm CST when I realized that 6pm PT was actually 15 minutes away) or they can't help.
Hello there, kfarnold.
Thanks for sharing your concern about the support schedule. I'm here to share other options to reach our support so you'll be able to dispute payments.
Since our phone support has specific support hours, you can reach out to our phone support instead. Below are the instructions on how to reach them:
I've also added this helpful link where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles page.
Let me know if there's anything else you need help with, just let me know. I'm always here to assist you.
I admire you for attaching a screenshot, Arnold.
Allow me to chime in and route to the best support available so this gets sorted out right away. I recommend contacting our Merchant support team. They have the tools to securely look into your account and assist you in disputing the transaction.
You can chat with them through this link: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view?_ga=2.81.... There, you can also request to talk to one of our live agents. Just ensure to check their support hours to know their availability. Feel free to visit this link for more details about this: Contact Payments or Point of Sale Support.
Once you're all set, you might want to check this link for additional tips and tricks in managing your receivables. This contains steps on how to accepts online payments in QuickBooks Online (QBO): Take and process payments with QuickBooks Payments.
I'll be right here whenever you need help with your transactions or with your QBO account. You're always welcome in the Community space. Keep safe!