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Level 1

Disputing a Charge Processed in QuickBooks

I made a transaction for $475 on 7/1/21. The service was not completed and the vendor said they would return the deposit of $475, but they didn't. I attempted to dispute the transaction with my bank, but they were unable to do it (not quite sure why, something about needing to contact Mastercard to have them return the funds, but it's been over the time they said it would take so I don't think it's going to happen). Is there ANY way Quickbooks can help with this process, considering the original transaction was processed via Quickbooks?
6 Comments 6

Disputing a Charge Processed in QuickBooks

I'll ensure that the disputed payments are settled as quickly as possible, @kfarnold.


I'd be glad to help check the dispute details, however, for security reasons, I'm unable to pull up the personal information needed here in the Community. With this, it would be best to contact our Customer Care Team. Our experts can open your account in a safe environment and assist you in all processes to recover dispute charges.


Here's how: 

  1. Go to the Help menu, then click Contact Us
  2. Type your concern in the box and tap Let's talk
  3. Choose either Get a call or Start a chat
  4. Complete the required data and submit the request.


Make sure to contact them within business hours to ensure a swift response.


Check out these articles below on how to manage submitted payments, payment tracker, and other vendor topics: 



Let me know if you have follow-up questions or other concerns about your account. I'm always around to provide answers and clarifications to your questions. Take care, @kfarnold.

Level 1

Disputing a Charge Processed in QuickBooks

Thanks for the quick response. I'm having difficulty getting in touch with anyone in support because I work during their business hours. Is there an e-mail address or something similar I can work through?

Level 1

Disputing a Charge Processed in QuickBooks

Laughably, I got through on chat and the agent keeps joining the chat and leaving without saying anything. So they either didn't want to respond so soon to closing time (I started the chat at 7:45pm CST when I realized that 6pm PT was actually 15 minutes away) or they can't help.


Disputing a Charge Processed in QuickBooks

Hello there, kfarnold.


Thanks for sharing your concern about the support schedule. I'm here to share other options to reach our support so you'll be able to dispute payments.


Since our phone support has specific support hours, you can reach out to our phone support instead. Below are the instructions on how to reach them:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern. Then, click Let’s talk.
  4. Choose Start messaging.
  5. Fill in the information needed and click Send message.

I've also added this helpful link where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles page. 


Let me know if there's anything else you need help with, just let me know. I'm always here to assist you.

Level 1

Disputing a Charge Processed in QuickBooks

These are the only options that show up when I click to contact someone.Screenshot 2021-09-28 214231.png

QuickBooks Team

Disputing a Charge Processed in QuickBooks

I admire you for attaching a screenshot, Arnold.


Allow me to chime in and route to the best support available so this gets sorted out right away. I recommend contacting our Merchant support team. They have the tools to securely look into your account and assist you in disputing the transaction.


You can chat with them through this link: There, you can also request to talk to one of our live agents. Just ensure to check their support hours to know their availability. Feel free to visit this link for more details about this: Contact Payments or Point of Sale Support.


Once you're all set, you might want to check this link for additional tips and tricks in managing your receivables. This contains steps on how to accepts online payments in QuickBooks Online (QBO): Take and process payments with QuickBooks Payments.


I'll be right here whenever you need help with your transactions or with your QBO account. You're always welcome in the Community space. Keep safe! 

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