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Beonelyn - Product Champion
Level 3

Duplicate charge on Credit card,not sure why have been charged multiple times

 
Solved
Best answer June 21, 2020

Best Answers
Beonelyn - Product Champion
Level 3

Duplicate charge on Credit card,not sure why have been charged multiple times

If you think you are receiving duplicate charges from your QuickBooks Online subscription you can double check the below items:

1. Get a copy of your bank statement that shows the duplicate charges
2. Verify if all the charges have the same amount and description  e.g. Intuit Australia Pty Ltd
3. Confirm if you have signed up  for multiple QuickBooks Subscriptions

If you still have questions about your billing please contact support  for further investigation.


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5 Comments 5
Beonelyn - Product Champion
Level 3

Duplicate charge on Credit card,not sure why have been charged multiple times

If you think you are receiving duplicate charges from your QuickBooks Online subscription you can double check the below items:

1. Get a copy of your bank statement that shows the duplicate charges
2. Verify if all the charges have the same amount and description  e.g. Intuit Australia Pty Ltd
3. Confirm if you have signed up  for multiple QuickBooks Subscriptions

If you still have questions about your billing please contact support  for further investigation.


CleanArte
Level 1

Duplicate charge on Credit card,not sure why have been charged multiple times

I have a duplicate charge on JULY 17th for 42.64; how can you reimburse me that?

 

 

 


@Beonelyn - Product Champion wrote:

If you think you are receiving duplicate charges from your QuickBooks Online subscription you can double check the below items:

1. Get a copy of your bank statement that shows the duplicate charges
2. Verify if all the charges have the same amount and description  e.g. Intuit Australia Pty Ltd
3. Confirm if you have signed up  for multiple QuickBooks Subscriptions

If you still have questions about your billing please contact support  for further investigation.





MaryLurleenM
Moderator

Duplicate charge on Credit card,not sure why have been charged multiple times

Thank you for the sccreenshot, CleanArte.

 

We're unable to check your account here in the Community. However, you can contact our QuickBooks support. They will be bale to check your account and provide assistance on the refund for double charges.

  1. On your QuickBooks Online account, click Help.
  2. Click Contact us.
  3. Enter double charge, then click Continue.
  4. Select Start messaging.

This article might come in handy if you need to update your billing information: Update the payment information for your subscription.

 

Let me know if you need anything else.

Friends Properties
Level 1

Duplicate charge on Credit card,not sure why have been charged multiple times

I have tried to correct this duplicate billing but can't get someone to help solve this. Please let me know who I can speak with to show the billings are being duplicated for months now. 

 

PS I only use one credit card for 4 companies that I use QB accountant to account for each entity under my accountant's online account. It's very easy to see these duplicate payments. 

 

Thank you,

Roberta

MaryLandT
Moderator

Duplicate charge on Credit card,not sure why have been charged multiple times

I understand that you need to speak with a representative who can loop up the duplicate charges on your account, Roberta.

 

I recommend you to contact our Live Support Team. since I'm unable to pull up an account here in the Community Forum. They're available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

 

On my end, I can only share your subscription rates and charges. The description on your bank or credit card statement identifies where the charge is originating from.

 

Possible reasons why charges are duplicated:

 

  • You are currently using Payroll.
  • You turned on the Payroll mid-billing cycle.
  • Sales tax is added to the base subscription price.
  • You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
  • You have multiple companies, which means you will be billed for each one.
     

If you see a second charge related to the pre-authorization process for credit card payments:

 

  • If you are checking your credit card account online, please be aware that QuickBooks submits a pre-authorization before processing your subscription payment. This pre-authorization allows us to verify that the credit card on file is valid and that there is enough available credit to process the charge. Typically the pre-authorization is removed within five days.
  • If your payment was very recent, you may still see the pre-authorization on your account. Intuit's pre-authorization can be up to $0.50 more than the actual charge, so if the amount is not what you thought you were being charged for your subscription, this could be why. Additionally, since the pre-authorization is temporary, you may see the charge online, but will not see this on your credit card statement.
  • If you have any questions, you can verify the pre-authorization by calling your credit card company.

 

I'm adding these articles to answer you about the charges on your account:

 

 

Let me know if you need additional information about the duplicate charge on your credit card @Friends Properties. Just leave a comment below, and I'll get back to you.

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