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Beonelyn - Product Champion
Level 3

Duplicate charge on Credit card,not sure why have been charged multiple times

 
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Best answer June 21, 2020

Best Answers
Beonelyn - Product Champion
Level 3

Duplicate charge on Credit card,not sure why have been charged multiple times

If you think you are receiving duplicate charges from your QuickBooks Online subscription you can double check the below items:

1. Get a copy of your bank statement that shows the duplicate charges
2. Verify if all the charges have the same amount and description  e.g. Intuit Australia Pty Ltd
3. Confirm if you have signed up  for multiple QuickBooks Subscriptions

If you still have questions about your billing please contact support  for further investigation.


View solution in original post

3 Comments
Beonelyn - Product Champion
Level 3

Duplicate charge on Credit card,not sure why have been charged multiple times

If you think you are receiving duplicate charges from your QuickBooks Online subscription you can double check the below items:

1. Get a copy of your bank statement that shows the duplicate charges
2. Verify if all the charges have the same amount and description  e.g. Intuit Australia Pty Ltd
3. Confirm if you have signed up  for multiple QuickBooks Subscriptions

If you still have questions about your billing please contact support  for further investigation.


View solution in original post

CleanArte
Level 1

Duplicate charge on Credit card,not sure why have been charged multiple times

I have a duplicate charge on JULY 17th for 42.64; how can you reimburse me that?

 

 

 


@Beonelyn - Product Champion wrote:

If you think you are receiving duplicate charges from your QuickBooks Online subscription you can double check the below items:

1. Get a copy of your bank statement that shows the duplicate charges
2. Verify if all the charges have the same amount and description  e.g. Intuit Australia Pty Ltd
3. Confirm if you have signed up  for multiple QuickBooks Subscriptions

If you still have questions about your billing please contact support  for further investigation.





MaryLurleenM
Moderator

Duplicate charge on Credit card,not sure why have been charged multiple times

Thank you for the sccreenshot, CleanArte.

 

We're unable to check your account here in the Community. However, you can contact our QuickBooks support. They will be bale to check your account and provide assistance on the refund for double charges.

  1. On your QuickBooks Online account, click Help.
  2. Click Contact us.
  3. Enter double charge, then click Continue.
  4. Select Start messaging.

This article might come in handy if you need to update your billing information: Update the payment information for your subscription.

 

Let me know if you need anything else.

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