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I'm here to take care of the duplicate payments you have in QuickBooks, @CErnst1.
Yes, you can delete the duplicate payment on the bank register to get rid of it.
For QuickBooks Online:
- Go to the Accounting menu, and then choose the Chart of Accounts.
- Look for and select the account associated with the customer payment.
- Choose the duplicate payment.
- Click the Delete button, and then select Yes to confirm.
For QuickBooks Desktop:
- Go to Lists, and then Chart of Accounts.
- Select the account, and then look for the duplicate payment.
- Click the Delete button at the top.
- Choose OK to proceed.
Also, I'd recommend contacting our Merchant support team. They have the necessary tools to review your account securely and verify what's causing the duplicate credit card posting.
If you wish to know when QuickBooks deposits customer payments, you can open this article for more details: Find out when QuickBooks Payments deposits customer payments.
Fill me in if you have other payment concerns or any QuickBooks-related. I'll be around to help you.
