Hello,

Thanks for the screenshots.  It's helpful.  But I have a client that wants payment notification to more than one email.  Is that possible?

I appreciate you for joining the thread, @Just Me11.

Currently, the option to add multiple emails and change or assign specific email notifications in the Merchant Center isn't available. All messages will be sent to the email address entered in the Contact Information section.

With this, I'll recommend sending feedback to our Product Development Team. They might consider adding this to our future product updates. Also, other users may find this helpful as well.

Here's how to send feedback:

1. Select the Gear icon at the top, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

Your valuable feedback goes to our Product Development team to help improve your experience in QBO Payments. You can track feature requests through the QuickBooks Online Feature Requests website.

With this being said, we've made enhancements to managing alerts in QuickBooks Payments. With the recent changes, you'll now start getting notifications to the email address associated with your account.

Click the Reply button below for additional questions about QB Payments. I'll be happy to lend a hand. Take care and have a good day!

Is it possible to have more than one email on the Company Info > Email profile so that more than one person in the company knows when invoices have been paid?

Thank you,

Elizabeth

Yes, you can, elizabeth.

Multiple emails can be entered in the customer’s profile, and invoices field in QuickBooks Online (QBO). Once sent and paid for, the invoice will be delivered to any attached email. Make sure to use commas (,) to separate the email addresses.

Here's how to do it:

1. In QBO, go to the Customer & leads or Sales menu on the left pane.
2. Proceed to the Customers tab.
3. Select the customer you want to update, then click the Edit button.
4. In the Email section, enter the email addresses separated with commas (,).
5. Hit Save to complete.

You can also do this directly in the Customer email section on an invoice. For more information about managing emails and customers in QBO, consider checking out these articles:

• Add and manage customers in QuickBooks Online.
• Email a sales form or report to multiple email addresses.

If you have any extra queries on this or anything else, kindly post once more or leave a comment in this thread. Please count on my assistance.

Were having the same problem. Using QuickBooks Desktop, in setting and alerts, there is only select home landing page?   

There are two notifications, the fist when the customer makes a payment, and the second when the Monies are going to be deposited in our Bank.  The first notification is going to the wrong email address, the second is coming correctly to me.  

We did not make any changes?   How do I change the first notification address?

Thank you for informing us in advance that you've already checked the Settings and alerts section, PoolDesign.

Just to clarify, do you mean that you can only see one option when you clicked on the drop-down list? All notifications are usually sent to the email address that is saved in your QuickBooks Payments account.

In this case, I would recommend reaching out to our support team for QuickBooks Payments. They can take a closer look at your account and help you further with this.

Please go to this article to get their contact details: Contact Payments or Point of Sale Support.

• Update Business and Account Info for QuickBooks Payments 
• Unable to Receive Intuit Email from QuickBooks Payments 

As usual, please don't hesitate to contact us if you require assistance while working with QuickBooks. Our forum is accessible and prepared to provide guidance and support whenever you need it.

I'd like to see the ability to have multiple email addresses entered for payment notification as well (as the QuickBook user)

Hey there, exicddir. Let me share some insights regarding the multiple addresses in QuickBooks Online (QBO). 

In QBO, entering multiple addresses for your payment notification is currently unavailable. I recommend sending feedback so that our team developer might be able to consider including it in the software. 

Here's how: 

1. Go to the Gear icon located in your top right corner. 
2. Under the Profile column, select Feedback. 
3. Enter your idea in the provided field. 
4. Click Next to submit. 

You may want to learn more about how to edit company settings in QuickBooks Online.

In addition, you may refer to this material if you want to dig deeper regarding QuickBooks: Self-help articles.

If you have further questions regarding QuickBooks, please enter your concerns in the comment section. We're happy to assist you. 

Hey guys, I had the same problem. I found this form googling online to see if there was an answer to the customer payment notifications problem, but of courses there was no answers. All the Quickbooks Team reply is solutions for the Quickbooks Online version and not for the Desktop, which is what we have, or they just want us to email the customer service and they will assist you. I can say customer service didn't have a solution and said they had to write up a ticket for the engineer department to investigate. So another dead end.

But after a full day of dealing with this. I did figure it out and now our notifications started working for me instantly. I am not 100% sure this will work for you, but I wanted to at least share it and it might work for someone that might run into the same situation. The customer payment notifications is related to the email that is listed under the company email profile for your Quickbooks desktop. So it has nothing to do with the Quickbooks merchant. The contact email that is listed in the quickbooks merchant will be the email that will send you the daily batch, so the  “Your Money is On the way.” To make a long story short, we moved email servers to Microsoft outlook over a year ago and some of the email accounts added a onmicrosoft.com extensions on to the email. Unfortunately our accounting email had that extra extension. We created our quickbooks company profile 15 years ago, and we never had an issue, till Friday. So I updated the company email to match exactly how it was listed and we did a test payment and it worked. 

As I said, this might not be a solution that will work for you. But I hope this can point you in the right directions. The notification for the customer payment is related to the email that is list for the company profile.