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Javy
Level 2

Email Payment Notifications

Using Quickbooks Merchant Center, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all either our clients after the pay the invoice online. I've searched the community database and I can't find a valid answer on how to fix this issue.

It states that you need to:

  1. Choose Account from the Online Service Center page.
  2. Select Settings & Alerts.
  3. In the Email Alerts section, choose Yes for each notification you've like to receive.
  4. Enter the email address where you'd like to receive this notifications. 
  5. Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

 

Here is a screen picture. There should be the option "Email Alerts", but there isn't. 

Screen Shot 2020-10-17 at 3.12.57 PM.png

Solved
Best answer October 18, 2020

Best Answers
IamjuViel
QuickBooks Team

Email Payment Notifications

I appreciate the complete details you've shared, @Javy.

 

You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.

  1. Login to your QuickBooks Online account.
  2. Go to the Gear icon.
  3. Choose Account and Settings.
  4. Select the Company menu.
  5. Scroll down to the Contact info section.
  6. Click the Pencil icon to edit your email address. 
  7. Pick the Save button.
  8. Hit Done.

If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email.

 

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

View solution in original post

15 Comments
IamjuViel
QuickBooks Team

Email Payment Notifications

I appreciate the complete details you've shared, @Javy.

 

You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.

  1. Login to your QuickBooks Online account.
  2. Go to the Gear icon.
  3. Choose Account and Settings.
  4. Select the Company menu.
  5. Scroll down to the Contact info section.
  6. Click the Pencil icon to edit your email address. 
  7. Pick the Save button.
  8. Hit Done.

If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email.

 

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

View solution in original post

IamjuViel
QuickBooks Team

Email Payment Notifications

Greetings, @Javy.

 

I want to make sure you're able to receive emails every time your customers pay you. Were you able to set your payment notification email address using the steps I shared?

 

Know that the Community and I are always here to address your concerns. Wishing you continued success!

Javy
Level 2

Email Payment Notifications

Yes, I'm receiving the payments notifications now.

 

Thanks a lot!!

lynnlynn1
Level 1

Email Payment Notifications

Can you please share how tis can be done using QuickBooks Desktop for Mac and Merchant Services?

 

RCV
QuickBooks Team
QuickBooks Team

Email Payment Notifications

Thanks for checking in with us, lynnlynn1.e. 

 

We can set up the email payment notification directly on your Merchant Service account. Just check your payments settings by following these steps:

  1. Sign in to the Merchant Service Center.
  2. Go to Account
  3. Choose Settings & Alerts
  4. In the Email Alerts section, select Yes for each notification you'd like to receive.

  5. To get emailed each month when your payment statement is available, tap Yes for Receive Statement Notification.
  6. To get emailed each time funds are deposited to your account, tick Yes for Receive Credit Card Deposit Notification.
  7. Enter the email address where you'd like to receive these notifications. You can add multiple email addresses by separating them with semi-colons. In the empty box that appears when you click a notification's Yes radio button, enter the email address that you want to receive the notification. If you enter nothing, notifications go to the email address on file with Intuit Customer Service. (This may differ from the email you use to sign in to the merchant service center. More on email addresses.)

  8. Press Save Changes.

 

For Recurring Payments, you may check out the Turn on or off Customer Notification Emails for Recurring Payments article on how to turn on or off customer notification emails. 

 

Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.

 

Feel free to update us after performing the steps in the comment below. I'd like to ensure this is resolved for you. You have a good one.

milkapratt04
Level 1

Email Payment Notifications

I'm having the same problem. I checked my profile and it was set the way they (QB) indicated. I entered again, just in case, but I'm still not able to received emails with the notification that an invoice has been paid. Please help!

Joesem M
QuickBooks Team

Email Payment Notifications

I appreciate you for checking your profile and make sure it was correct, @milkapratt04.

 

Since everything was set up correctly, I'd recommend reporting this issue to our Merchant Support Team. They have the tools to pull up your account secure and make sure the notifications will be sent to your emails. You can see their contact information through this link: Contact Payments Support

 

Also, for future reference, let me share this guide containing links to different processes you can perform using the Payment feature:

 

 

Reach out to me if you have any other concerns or questions about the product. I’ll be right here ready to answer them for you. Have a good one.

Pro1
Level 1

Email Payment Notifications

I don't have an option to set email options either.  I'm receiving the emails, but the format has changed and I don't see the customer name or the amount on about 2/3 in the "preview".  

 

Capture.JPG Capture 2.JPG

Rasa-LilaM
QuickBooks Team

Email Payment Notifications

Thanks for following this thread, Pro1.


I appreciate for adding a screenshot of your concern. This gives us a clearer picture of why you’re unable to set the email notifications option.


In situations like this, we’ll have to review the setup of your merchant account and QBO. The process requires us to open your account, which I’m unable to perform in the Community for security reasons.


Thus, I recommend you get in touch with our Payments Services Team for further assistance. They’ll guide you on how to turn on the Email Alerts option and help make sure you can see the customer’s name in the statement. To get the support hours and types for our Payments Services Team, tap here to view the complete information.

 

I’m adding an article to help with your future tasks. It contains topics that answer common questions about the Payments feature. These resource will guide you on how to check the funding status, fix card reader issues, payments processing, etc: QuickBooks Payments FAQ.


Don’t hesitate to click the Reply button and add a comment if you need help with QBO. I’ll jump right back in to assist further. Have a good one.

LadyRoxann
Level 1

Email Payment Notifications

Mine was working perfectly fine. On July 9, 2021, I stopped receiving ALL payment alert emails (and - a separate problem now - our BCC of invoices and statements sent from QBO).

 

Nothing has changed. We didn't modify any settings. They just stopped.

 

I, too, am unable to see the alert settings info I've found online and referred to here.  Screenshot attached. It seems this would be an incredibly easy fix, but it's becoming time consuming.

 

Thanks in advance for any assistance.

 

 

MaryLandT
QuickBooks Team

Email Payment Notifications

Thanks for bringing this to our attention, LadyRoxann.

 

We've received similar reports about not getting notifications from QuickBooks Payments. You can consider contacting our Merchant Service Team so they can add your account to the investigation (INV-54849).

 

Once added, you'll receive updates regarding the issue via email. Please refer to this link on how to get in touch with them: Contact Payments.

 

 I'm also adding these articles for future references:

 

Stay in touch with me if there's anything else I can do to help manage your customer. I'm always right here to provide the information that you need.

HR24
Level 1

Email Payment Notifications

Same here! I am not getting notifications for our payments either.   I have spent hours speaking with customer service, trying to contact Merchant Services via phone, only to have an automated message say to use chat.  I speak to chat and they don't know how to help.  I need to get this resolved ASAP.

Kristine Mae
QuickBooks Team

Email Payment Notifications

It's not the kind of service we want you to experience, HR24. We want this fixed as much as you do.

 

Our engineers are still investigating the issue. Rest assured, though, a resolution will be rolled out soon.

 

In the meantime, you can sign in to your merchant services account, then search the transactions that have been labeled as disputed to see the transactions that were disputed. It will help you get past the issue. 

 

The Community is available 24/7. Feel free to visit us if you have other concerns. Take care!
 

 

HR24
Level 1

Email Payment Notifications

Thank you for your reply!  I am not having problems with disputed charges, just not receiving my email notifications of ACH payments.  I'd like to have the invoice information that comes along with the emails so I may better reference the payments as the customers do not always pay under the same name they are invoiced (and we can have more than one invoice with the same amount).

LadyRoxann
Level 1

Email Payment Notifications

I started receiving the payment alerts again shortly after posting here. I didn't change anything (I am not able to), but they're arriving again. I do note that the format has changed.

 

Thanks for the response. 

 

Roxann

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