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Level 2

Email Payment Notifications

Using Quickbooks Merchant Center, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all either our clients after the pay the invoice online. I've searched the community database and I can't find a valid answer on how to fix this issue.

It states that you need to:

  1. Choose Account from the Online Service Center page.
  2. Select Settings & Alerts.
  3. In the Email Alerts section, choose Yes for each notification you've like to receive.
  4. Enter the email address where you'd like to receive this notifications. 
  5. Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

 

Here is a screen picture. There should be the option "Email Alerts", but there isn't. 

Screen Shot 2020-10-17 at 3.12.57 PM.png

Solved
Best answer October 18, 2020

Best Answers
Highlighted
QuickBooks Team

Email Payment Notifications

I appreciate the complete details you've shared, @Javy.

 

You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.

  1. Login to your QuickBooks Online account.
  2. Go to the Gear icon.
  3. Choose Account and Settings.
  4. Select the Company menu.
  5. Scroll down to the Contact info section.
  6. Click the Pencil icon to edit your email address. 
  7. Pick the Save button.
  8. Hit Done.

If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email.

 

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Email Payment Notifications

I appreciate the complete details you've shared, @Javy.

 

You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.

  1. Login to your QuickBooks Online account.
  2. Go to the Gear icon.
  3. Choose Account and Settings.
  4. Select the Company menu.
  5. Scroll down to the Contact info section.
  6. Click the Pencil icon to edit your email address. 
  7. Pick the Save button.
  8. Hit Done.

If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email.

 

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

View solution in original post

Highlighted
QuickBooks Team

Email Payment Notifications

Greetings, @Javy.

 

I want to make sure you're able to receive emails every time your customers pay you. Were you able to set your payment notification email address using the steps I shared?

 

Know that the Community and I are always here to address your concerns. Wishing you continued success!

Highlighted
Level 2

Email Payment Notifications

Yes, I'm receiving the payments notifications now.

 

Thanks a lot!!

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