Using Quickbooks Merchant Center, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all either our clients after the pay the invoice online. I've searched the community database and I can't find a valid answer on how to fix this issue.It states that you need to:Choose Account from the Online Service Center page.Select Settings & Alerts.In the Email Alerts section, choose Yes for each notification you've like to receive.Enter the email address where you'd like to receive this notifications. Click on Save Changes"Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices. Here is a screen picture. There should be the option "Email Alerts", but there isn't.

I appreciate the complete details you've shared, @Javy. You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.Login to your QuickBooks Online account.Go to the Gear icon.Choose Account and Settings.Select the Company menu.Scroll down to the Contact info section.Click the Pencil icon to edit your email address. Pick the Save button.Hit Done.If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email. Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

J

Javy

Solved

Email Payment Notifications

Forum|Forum|5 years ago
October 18, 2020
2 replies
22 views

Using Quickbooks Merchant Center, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all either our clients after the pay the invoice online. I've searched the community database and I can't find a valid answer on how to fix this issue.

It states that you need to:

Choose Account from the Online Service Center page.
Select Settings & Alerts.
In the Email Alerts section, choose Yes for each notification you've like to receive.
Enter the email address where you'd like to receive this notifications.
Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

Here is a screen picture. There should be the option "Email Alerts", but there isn't.

QuickBooks Payments (Merchant Services)

Best answer by IamjuViel

I appreciate the complete details you've shared, @Javy.

You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.

Login to your QuickBooks Online account.
Go to the Gear icon.
Choose Account and Settings.
Select the Company menu.
Scroll down to the Contact info section.
Click the Pencil icon to edit your email address.
Pick the Save button.
Hit Done.

If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email.

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

IamjuVielAnswer

Level 8

I appreciate the complete details you've shared, @Javy.

You'd want to make sure that your payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how it works.

Login to your QuickBooks Online account.
Go to the Gear icon.
Choose Account and Settings.
Select the Company menu.
Scroll down to the Contact info section.
Click the Pencil icon to edit your email address.
Pick the Save button.
Hit Done.

If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you. You can read through this article for more detailed steps: Unable to receive Intuit email.

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help.

L

lynnlynn1

Can you please share how tis can be done using QuickBooks Desktop for Mac and Merchant Services?

L

LadyRoxann

Thanks for following this thread, Pro1.

I appreciate for adding a screenshot of your concern. This gives us a clearer picture of why you’re unable to set the email notifications option.

In situations like this, we’ll have to review the setup of your merchant account and QBO. The process requires us to open your account, which I’m unable to perform in the Community for security reasons.

Thus, I recommend you get in touch with our Payments Services Team for further assistance. They’ll guide you on how to turn on the Email Alerts option and help make sure you can see the customer’s name in the statement. To get the support hours and types for our Payments Services Team, tap here to view the complete information.

I’m adding an article to help with your future tasks. It contains topics that answer common questions about the Payments feature. These resource will guide you on how to check the funding status, fix card reader issues, payments processing, etc: QuickBooks Payments FAQ.

Don’t hesitate to click the Reply button and add a comment if you need help with QBO. I’ll jump right back in to assist further. Have a good one.

Mine was working perfectly fine. On July 9, 2021, I stopped receiving ALL payment alert emails (and - a separate problem now - our BCC of invoices and statements sent from QBO).

Nothing has changed. We didn't modify any settings. They just stopped.

I, too, am unable to see the alert settings info I've found online and referred to here. Screenshot attached. It seems this would be an incredibly easy fix, but it's becoming time consuming.

Thanks in advance for any assistance.

P

PoolDesign

Were having the same problem. Using QuickBooks Desktop, in setting and alerts, there is only select home landing page?

There are two notifications, the fist when the customer makes a payment, and the second when the Monies are going to be deposited in our Bank. The first notification is going to the wrong email address, the second is coming correctly to me.

We did not make any changes? How do I change the first notification address?

JenoP

QuickBooks Team

Thank you for informing us in advance that you've already checked the Settings and alerts section, PoolDesign.

Just to clarify, do you mean that you can only see one option when you clicked on the drop-down list? All notifications are usually sent to the email address that is saved in your QuickBooks Payments account.

In this case, I would recommend reaching out to our support team for QuickBooks Payments. They can take a closer look at your account and help you further with this.

Please go to this article to get their contact details: Contact Payments or Point of Sale Support.

To provide further assistance in managing accounts and receiving notifications, allow me to share these articles with you:

As usual, please don't hesitate to contact us if you require assistance while working with QuickBooks. Our forum is accessible and prepared to provide guidance and support whenever you need it.

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