Email Payment Notifications

Greetings, @Javy.

I want to make sure you're able to receive emails every time your customers pay you. Were you able to set your payment notification email address using the steps I shared?

Know that the Community and I are always here to address your concerns. Wishing you continued success!

Yes, I'm receiving the payments notifications now.

Thanks a lot!!

Can you please share how tis can be done using QuickBooks Desktop for Mac and Merchant Services?

Thanks for checking in with us, lynnlynn1.e. 

We can set up the email payment notification directly on your Merchant Service account. Just check your payments settings by following these steps:

1. Sign in to the Merchant Service Center.
2. Go to Account. 
3. Choose Settings & Alerts. 

4. In the Email Alerts section, select Yes for each notification you'd like to receive.

5. To get emailed each month when your payment statement is available, tap Yes for Receive Statement Notification.
6. To get emailed each time funds are deposited to your account, tick Yes for Receive Credit Card Deposit Notification.

7. Enter the email address where you'd like to receive these notifications. You can add multiple email addresses by separating them with semi-colons. In the empty box that appears when you click a notification's Yes radio button, enter the email address that you want to receive the notification. If you enter nothing, notifications go to the email address on file with Intuit Customer Service. (This may differ from the email you use to sign in to the merchant service center. More on email addresses.)

8. Press Save Changes.

For Recurring Payments, you may check out the Turn on or off Customer Notification Emails for Recurring Payments article on how to turn on or off customer notification emails. 

Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.

Feel free to update us after performing the steps in the comment below. I'd like to ensure this is resolved for you. You have a good one.

I'm having the same problem. I checked my profile and it was set the way they (QB) indicated. I entered again, just in case, but I'm still not able to received emails with the notification that an invoice has been paid. Please help!

I appreciate you for checking your profile and make sure it was correct, @milkapratt04.

Since everything was set up correctly, I'd recommend reporting this issue to our Merchant Support Team. They have the tools to pull up your account secure and make sure the notifications will be sent to your emails. You can see their contact information through this link: Contact Payments Support. 

Also, for future reference, let me share this guide containing links to different processes you can perform using the Payment feature:

• Change password, security question, account email, or user ID for the merchant service center
• QuickBooks Payments Deposits FAQ.

Reach out to me if you have any other concerns or questions about the product. I’ll be right here ready to answer them for you. Have a good one.

I don't have an option to set email options either.  I'm receiving the emails, but the format has changed and I don't see the customer name or the amount on about 2/3 in the "preview".  

Thanks for following this thread, Pro1.

I appreciate for adding a screenshot of your concern. This gives us a clearer picture of why you’re unable to set the email notifications option.

In situations like this, we’ll have to review the setup of your merchant account and QBO. The process requires us to open your account, which I’m unable to perform in the Community for security reasons.

Thus, I recommend you get in touch with our Payments Services Team for further assistance. They’ll guide you on how to turn on the Email Alerts option and help make sure you can see the customer’s name in the statement. To get the support hours and types for our Payments Services Team, tap here to view the complete information.

I’m adding an article to help with your future tasks. It contains topics that answer common questions about the Payments feature. These resource will guide you on how to check the funding status, fix card reader issues, payments processing, etc: QuickBooks Payments FAQ.

Don’t hesitate to click the Reply button and add a comment if you need help with QBO. I’ll jump right back in to assist further. Have a good one.

Mine was working perfectly fine. On July 9, 2021, I stopped receiving ALL payment alert emails (and - a separate problem now - our BCC of invoices and statements sent from QBO).

Nothing has changed. We didn't modify any settings. They just stopped.

I, too, am unable to see the alert settings info I've found online and referred to here.  Screenshot attached. It seems this would be an incredibly easy fix, but it's becoming time consuming.

Thanks in advance for any assistance.

Thanks for bringing this to our attention, LadyRoxann.

We've received similar reports about not getting notifications from QuickBooks Payments. You can consider contacting our Merchant Service Team so they can add your account to the investigation (INV-54849).

Once added, you'll receive updates regarding the issue via email. Please refer to this link on how to get in touch with them: Contact Payments.

 I'm also adding these articles for future references:

• Take and process payments in QuickBooks Online
• Payment links in QuickBooks Online Payments.

Stay in touch with me if there's anything else I can do to help manage your customer. I'm always right here to provide the information that you need.

Same here! I am not getting notifications for our payments either.   I have spent hours speaking with customer service, trying to contact Merchant Services via phone, only to have an automated message say to use chat.  I speak to chat and they don't know how to help.  I need to get this resolved ASAP.

It's not the kind of service we want you to experience, HR24. We want this fixed as much as you do.

Our engineers are still investigating the issue. Rest assured, though, a resolution will be rolled out soon.

In the meantime, you can sign in to your merchant services account, then search the transactions that have been labeled as disputed to see the transactions that were disputed. It will help you get past the issue. 

The Community is available 24/7. Feel free to visit us if you have other concerns. Take care!
 

Thank you for your reply!  I am not having problems with disputed charges, just not receiving my email notifications of ACH payments.  I'd like to have the invoice information that comes along with the emails so I may better reference the payments as the customers do not always pay under the same name they are invoiced (and we can have more than one invoice with the same amount).

I started receiving the payment alerts again shortly after posting here. I didn't change anything (I am not able to), but they're arriving again. I do note that the format has changed.

Thanks for the response. 

Roxann

I use Desktop Pro  Plus 2021. I have same problem -- there is no settings button next to search.  So all of my exisitng customers stopped getting notifications.  I only see option when i create a new Recurring Payment.

Do I have to go into each customer and edit recurring payment - or will there be a fix.

Thanks

Thanks for joining in on this thread, Jersey_23. 

The investigation about not getting notifications from QuickBooks Payments is still open. You'll want to follow the workaround shared by my colleague Kristine Mae.

Then, get in touch with our Merchant Service Team to add your company information, so you'll receive updates regarding the issue via email. You can click on the Chat with us link in this article: Contact Payments.

I'm also adding this guide for reference: Unable to receive Intuit email.

Please feel free to reach out to us at anytime you have questions or concerns. We're always around to help. Keep safe!

I am the bookkeeper using the company email. My colleague is the customer facing email. She gets notifications that tell her WHO is paying and how much they are paying. The notification I get only tells me an amount. I do not see who is paying. How can I get a notification that tells me who is paying on the company email?

Good to see you here in the Community, starkvilleaccounting.

You may need to add the company's email from the payment settings account to ensure you'll get the notification that tells me who is paying.

Below are the steps to complete the process:

1. Sign in to the Merchant Service Center.
2. Go to Account > Settings & Alerts. 

3. In the Email Alerts section, choose Yes for each notification you'd like to receive.

   • To get emailed each month when your payment statement is available, choose Yes for Receive Statement Notification.
   • To get emailed each time funds are deposited to your account, choose Yes for Receive Credit Card Deposit Notification.

4. Enter the email address where you'd like to receive these notifications. You can add multiple email addresses by separating them with semi-colons. In the empty box that appears when you click a notification's Yes radio button, enter the email address that you want to receive the notification. If you enter nothing, notifications go to the email address on file with Intuit Customer Service. (This may differ from the email you use to sign in to the merchant service center. More on email addresses.)

5. Click Save Changes.

You can get more details about these email notifications in the following resources below. These will provide you with steps on how to receive a statement or deposit alerts as well as other places where you can modify the email address in the merchant account:

Change email addresses associated with your account.

Email Alerts.

Always feel free to leave your comments below if you have other questions about receiving email notifications from Intuit. I'm always here to help provide additional assistance.

I am having also this issue. I am receiving other types of Intuit emails, but the online payment notifications are not coming through. We have not changed our email, but we have tried to check if we would receive emails via other addresses and still no luck. Now I am having trouble trying to contact support, because no department seems to deal with this issue. 

Hey there, AcUserthis. I'm here to help ensure you're getting the email payment notifications.

There are four considerations to verify and ensure you'll receive the email payment notifications. Below are the details where you can check the email linked to your payment settings.

1. Payment Notification email delivery addresses are set in Account And Settings (not in the Merchant Center)
2. If only a Company Email exists, then Payment notification Emails go to that address
3. If  a Customer-facing Email exists, then Payment notification Emails go to that address
4. Be sure to check spam and junk folders.
   

However, if the emails are still not coming through, I'd suggest getting in touch with our QuickBooks Support to have this investigated. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Payments FAQ.

Feel free to let me know if there's anything else I can help you with. I'd be more than willing to lend you a hand. Have a good one.

this solution does not work.  QB glitch needs resolving

I know how useful payment notifications are to your business, @SmithPlumbingCo. I'd like to share some details and route you to the right support who can assist you further with this.

I reviewed our system and found that your problem is the subject of an ongoing investigation. You can be assured that our product developers are already working on it. I advise getting in touch with our Customer Support team in the meantime. This enables them to include your account on the list of users who are impacted.

Additionally, we'll email you updates on the case's development.

Feel free to reply to this thread if you have other concerns with this matter or QuickBooks in general. We're here to back you up. Keep safe always.

Is there any updates on getting a fix for not receiving payment notification emails for QBDT (Pro Plus 2022)?  Our payment notification emails stopped working overnight back in July 2022 and based on threads I've read, this problem seems to be happening continuously now for over a year...unacceptable for the amount of money we pay for our QB subscriptions.

The only email notifications we still receive are "money is on the way."

@stretchaudiollc - Sarasota, FL