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Level 1

Finance Charge invoices do not have pay now link

When I send invoices from Quickbooks Desktop, a pay now link is include with the invoices.  However, when I send a Finance Charge invoice, those do not include a pay now link.  How are customers supposed to pay both the invoice and the Finance Charge without a pay now link?

4 Comments 4

Finance Charge invoices do not have pay now link

Welcome to the Community, @Dimples. I'll take care of your query about the Pay Now button for invoices with a finance charge in QuickBooks Desktop (QBDT).


The first thing you can do is ensure the online payment option is active when you send out an e-invoice. Review these payment options next to the Your customer can pay online using section.


If the issue persists, I suggest contacting our Technical Support team for further assistance. They can pull up your account within a secure environment and investigate this issue for you. 


You can also keep this article for future reference: What to do if customers can't pay their invoices online. It includes steps on how your customers can proceed with paying invoices online if they encounter error messages. It also has links for related articles on this matter. 


Post a reply if you have other questions about online invoices in QBDT. I'll be around to help you out. Enjoy the rest of the day!

Level 1

Finance Charge invoices do not have pay now link


I appreciate your response, but you seemed to fail to understand the problem I have.   I alreday have a quickbooks payment account.  When I send a regular SERVICE invoice, the invoice is sent with a pay now link.  Customer can EASILY pay that invoice.  The PROBLEM is that when I send a finance charge invoice, a PAY NOW link is NOT included with those.  How do I get a pay now link to be send with Finance Charge invoices?

QuickBooks Team

Finance Charge invoices do not have pay now link

Hi there, Dimples.


Allow me to step in and share some information when sending an invoice.


Currently, the Pay Now button for invoices with a finance charge in QuickBooks Desktop (QBDT) is not available.


On the other hand, you can let your customer pay through  ACH payment, or by cash.


Then you can manually record the payment, here's how:


  1. From the QuickBooks Home page or the Customers menu, select Receive Payment.
  2. In the Received From drop-down, select the customer's name.
  3. Enter the Amount received.
  4. Make sure the date is correct, then choose the Payment method.
  5. Select the invoice or invoices you'd like to pay.
  6. To add a discount or credit, select Discounts and Credits.
  7. Select Save & Close.


For more detailed steps check out this article: Record payment for an invoice.


To get more information about QuickBooks Online Payments, please check this article:Find out when QuickBooks Payments deposits your money


Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about monitoring your invoices and payment transactions in QBDT. I'm just around to help. Take care.

Level 1

Finance Charge invoices do not have pay now link

I have this same issue and it seems pretty ridiculous that just because an invoice is a "finance charge" that it doesn't have a pay now link.  Surely this is just a step that someone in the Quickbooks software overlooked.  It's quite embarrassing to tell a customer that they have to use some other means to pay a late fee.  They typically then just don't pay it and we either have to make the customer mad by insisting they pay the finance charge some other way or we lose that money.

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