Go Payment card reader

Let's make sure to fix your Go Payment app, CH79.

But before that, you'll want to update the card reader to prevent issues when using the app. Once done, disconnect and reconnect the card reader. To do this, follow the steps outlined below:

For Green GoPayment:

1. From the menu, select Settings.
2. Select Card Readers, then choose the card reader to disconnect.
3. From the Reader Actions drop-down, select Forget Reader.
4. Reconnect the reader.

For Blue GoPayment: 

1. Select More, then select Hardware.
2. Select Card Readers, then choose the card reader you want to disconnect.
3. From the Readers Actions drop-down, select Forget Reader.
4. Reconnect the reader.

Also, Bluetooth card readers only connect to Bluetooth-compatible devices. You'll have to make sure Bluetooth is on to make it work. For more solutions that you can try, please read this article for more information: Fix Issues With The GoPayment and QuickBooks Mobile App Card Reader.

Additionally, check out this link for additional information: Mobile Payments.

Reach out to us if you have any questions about the Go Payment card reader. I'll be here to further assist you as always.

Thank you for your reply, but I have tried all of this and the LED display on the reader device is still not working.  When you connect the device to the app it used to say "Connected" across the face of the device.  Now it doesn't.  Any other ideas?

I appreciate you for going through the steps above, @CH79

I can provide additional steps on how to isolate and fix the issue you're having with your Go Payment card reader.

I recommend turning off your card reader and turning it on for a couple of seconds to refresh the device. Then reconnect it again to your mobile device. 

If this is not the case, I suggest uninstalling and reinstalling the app. This way, it'll download the newest features and fixes. You can also see this link for more troubleshooting steps: Fix issues with the GoPayment and QuickBooks mobile app card reader.

If the issue remains, I propose contacting our merchant support team. There, one of our live agents can securely check your account and investigate why you're unable to connect your Go Payment card reader.

Furthermore, I've collected these links that you can read for reference. These contains details on how to deposits your funds and efficiently reconcile your accounts:

• Record and make bank deposits in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'll be around if you have other questions about your card reader or if you need more help managing your payments. It's always my pleasure to help you run your business flawlessly. Take care!

Thank you.  I suppose I will need to contact merchant support.  I have done everything suggested and the display still doesn't work.  The device works, it will process payments and it also beeps, its simply the LED display that is not functioning.