I’ve received the QB card reader last week and it won’t connect to go payments. I’ve turned my phone and the reader off and on. I’ve turned my Bluetooth off and on. My IOS is updated. I’ve deleted the app and reloaded it again. I called customer service and they were of NO help. They told me to do the things I’ve already done! I asked to return the defective device and they said I had to pay for shipping back AND they won’t refund my shipping paid. Why do I have to lose money for a defective device?!
I hear you, @JulietteSky. I'll share an overview and help you connect the card reader.
Card readers used to accept online payments in QuickBooks Payments app has two versions differ by their colors. You can read through this article to learn more about the compatibility of your card reader: Bluetooth Card Reader Features and Compatibility.
That being said, here's how you can set up and use your card reader depending on the version of your GoPayment app:
A. Green GoPayment App
B. Blue GoPayment App
Once the app and the card reader are connected, you can select the Plus (+) and New Payment buttons to start accepting payments from your customers.
Here's an article you can read to learn more about setting up and using your card reader: Set up a Card Reader for QuickBooks GoPayment.
However, if you've already followed the steps above and didn't connect the card reader, use this helpful article to fix issues of your card reader: Fix Issues with the GoPayment and QuickBooks Mobile App Card Reader.
I've also included this helpful article for a compilation of the commonly asked question while working with your payments account: QuickBooks Online and QuickBooks Payments FAQs.
If you have any other concerns with QuickBooks payments, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe!
I have the green reader and have completed ALL of these steps. Repeatedly. So, now what do I do? It is still not working. It connects for a second with a beep and then beeps again and disconnects.
I have had the same experience. I’ve followed all the steps mentioned above, also found no help with customer service and am
also quite frustrated with the fact I have to pay for a defective product by paying shipping and handling to return the reader. Especially considering I paid a premium to have the reader shipped to me on an expedited basis
I am having the same problem as you and am in the same boat. Customer service was no help I’ve done everything they have suggested repeatedly below and while I was on the phone. I also very frustrated by the fact I have to eat the shipping and handling costs for a defective product especially considering I paid a premium fee to have the reader shipped to me on an expedited basis.
I know that this hasn't been easy for you, Dave_H.
I've checked our records here and found out that the investigation about the card reader pairing issue has already been closed and resolved. If you still encounter the same problem, I'd recommend contacting our technical supports so we can further check your setup and help you fix this issue. You may provide this investigation number to our representative for a faster transaction: INV-67891.
Additionally, here's an article that you can read to learn how to quickly take payments using your card reader: Process payments with the QuickBooks Card Reader.
I'm just a comment away if you have any other concerns or additional questions.
No go. I was on chat for 2 hours the first hour explaining who I am and the problem even with an old case number and the Inv. The second hour was her trying to escalate, then she left the chat....
Where can I look up the fix for INV 67891? Otherwise I am throwing this in the trash and will take my payment processing elsewhere. I don't have time to sit on hold on the phone or on chat. Between 3 support calls on this issue I have lost two full working days of time.
Hi there, Dave_H. I want to ensure this gets resolved for you.
One of our administrators will contact you via private message to discuss further the INV-67891.
If you have any other concerns about QuickBooks, feel free to post again in the Community. I'd be happy to assist you further. Keep safe.
I've been waiting 2 months for a "resolution" I'm on hold with customer support for the 5th time in 2 months. I've paid shipping, return shipping and shipping again with no progress. I'm currently out $100 and cannot process a payment. Not to mention I get charged more to process cards manually. So frustrating. Now they're telling me I can't return the card reader because it's been over 60 days. QB support instructed and assured me to wait for a resolution. I can't help but feel a bit ripped off. It looks so unprofessional explaining that I can't run a card due to QBs payments not working.
The same thing happened to me. The latest black QB card reader did not work at all, I called customer service to try and return it and the rep put me on hold and then hung up on me on purpose.
Hi there, jonwhitak.
This is not the service that we want you to encounter. Part of my job is to ensure we're able to assist our customers properly in a manner that your experience is marked as outstanding.
I'm here to make sure you can get this card reader working right away. Let's ensure that you've got the latest version of the QuickBooks GoPayment and Online mobile app. Refer to this article and proceed to Step 4: Fix issues with the GoPayment and QuickBooks mobile app card reader.
If you continue to see issues with the card reader not working, I recommend contacting the GoPayment phone support team. They can review the reader and determine where the issue is coming from.
To learn more about using a credit card reader, please refer to these articles:
Fill me in if you have any other concerns with your card reader. The Community is always here for you 24/7.
Hi - I also have a card reader that is not turning on. I have tried all the steps mentioned as well as contacted customer service who say I need to pay to ship the defective unit back. Can someone help me please? I am not ok spending 20-30% the cost of the defective unit for something that is a few months old.
I appreciate you for sharing this experience and letting us know what happened, Seebes.
After trying all the steps recommended above to no avail, we'd like to have someone reach out to further discuss replacing your defective card reader. They're equipped with tools to securely look into your account and check the main cause of this.
Please click this link to reach out to our support: Contact Point of Sale Support.
In case you have future questions about POS, check out this guide to learn more: QuickBooks Desktop Point of Sale User Guide.
Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.
I was told by a rep on the phone today that the Quickbooks Card Readers are not compatible with the current Apple iPads running up to date iOS software. Was the intuit rep incorrect? It seems surprising that a gopayment card reader isn't compatible with an ipad running the Quickbooks gopayment software.
Let me provide some details about QuickBooks Cards Readers, ctuckeranderson-.
Generally, GoPayment Card Reader works with iOS 12 or later and Android 4.1 or later. It's possible there was an ongoing issue at the time you contacted our support team, that's why QuickBooks GoPayment software wasn't running as smoothly as it should been.
You'll have to ensure you've met the system requirements so you'll be able to use the card reader without issues. For more information, refer to this program and applications compatibility: QuickBooks Payments Card Reader Features And Compatibility.
Additionally, in case you have any other concerns about processing payments using GoPayment, learn from this article for more details: Process Payments In The GoPayment App.
Let us know if you need further assistance. We're always right here to help you anytime.
Okay, unfortunately the card reader still does not work. I meet all of the system requirements for software. Can intuit mail me a replacement card reader? If I meet all of the system requirements I don't know why the payment processor does not function.
I can imagine the hurdle you've been through when trying to fix this concern, ctuckeranderson.
Since the issue persist even though you meet the system requirements, let's ensure to get your QuickBooks GoPayment app updated.
Updating your GoPayment is necessary to get the latest bug fixes and improvements. Before doing so, please make sure you sign in to GoPayment.
To start, please can follow the steps below:
You can also reach out to the support website of your device's manufacturer to further guide you.
Furthermore, I'd suggest reaching out to QuickBooks Payments Support Team to verify if they can replace a card reader for you.
Fill me in if you have more queries with your GoCard Reader. I'd be glad to assist you further. Take care always and best regards.
Yes, one of the first things I did a few steps ago was complete the items you just mentioned. I updated the iOS iPad operating software and the app to the latest version and it offered no improvement.
I began with the QB reader that plugs into the iPhone. When the blue tooth reader came out I purchased it. I had nothing but trouble with it and was told it was not returnable. I tossed it in the garbage and continued using the plug in unite for a long time. As of today that one won’t connect with the phone or iPad. The only thing I can think of is that my new phone, iPad and new iOS is not compatible with the QB plug in reader.
Good day, jjac.
I can see how useful it is to use iOS devices with one of our Card Readers. Allow me to share some information with you and assist you in configuring your Bluetooth card reader.
You can accept payments at your business or on the go with the GoPayment app. It's even easier to process payments if you have a Bluetooth card reader. Card readers in the QuickBooks Payments app come in two colors.
If you have the green GoPayment app:
If you have the blue GoPayment app:
Once done, you should be ready to accept payments. Simply select Plus (+) and then New Payment.
Here's an article for more information about the set up and how to use Bluetooth card reader: Set up a card reader for QuickBooks GoPayment. Also, most of our card readers are compatible with iOS 12 or later. We simply need to ensure that we have downloaded the most recent version of the app from the Apple App Store.
To learn more about the card readers feature and its compatibility, visit link: QuickBooks Payments card reader features and compatibility.
Please let me know if you have any further questions or concerns about QuickBooks payments by leaving a comment below. I'll be here to assist. Have a great day!