I'm hoping someone can help with a chip reader that's suddenly gone all wrong.
Our business uses GoPayment app on Samsung tablet in conjunction with a Contactless Chip and Swipe 9EC5 Reader to take about 30 to 40 credit card payments. Each day. 7 days a week. For the past 4 years or so.
Suddenly yesterday morning the chip reader began to have serious issues. Still charging, and still connecting via bluetooth to the tablet. But each transaction we tried, across multiple individuals and cards, all started to come up rejected -- showing a 'Card Expired or Insufficient funds' result after signature.
I spent hours on phone with Intuit support yesterday to no avail. Their only option in the end was to pay $80 for a rush order of a new reader.
I'm hoping someone here can help me to get the 9EC5 back to its normal performance. Thanks!
