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Level 1

Got email from Intuit CEO, had sent the following which was returned:Increasing the bank ACH fees from $1to $3 is hard to justify.The fees increased for the QB program.

The fee increases this past year from Intuit were excessive. Especially now with the country virus issue. What can Intuit do for us?
4 Comments
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Moderator

Got email from Intuit CEO, had sent the following which was returned:Increasing the bank ACH fees from $1to $3 is hard to justify.The fees increased for the QB program.

Hi @Jennings Group,

 

Thanks for writing in.  We understand that COVID-19 has put a strain on our customers during this difficult time.  To discuss a potential waiver of fees, please reach out to the support team.  Here are the contact options for the Payments team:

 

Contact Payments

 

They will be happy to review your account and see what can be done for you.

 

Thanks,

Lucas

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Level 2

Got email from Intuit CEO, had sent the following which was returned:Increasing the bank ACH fees from $1to $3 is hard to justify.The fees increased for the QB program.

I agree that a 200% increase is outrageous at any time, but especially with the situation our small business is now in with the country shut down.  Intuit should step up and help small businesses and do their part.  A 200% increase is just being greedy, plain and simple!!  The ACH fee used to be .50, then went to $1, but now $3 per transaction.  Why not just take have of our profits.

Highlighted
Level 2

Got email from Intuit CEO, had sent the following which was returned:Increasing the bank ACH fees from $1to $3 is hard to justify.The fees increased for the QB program.

I agree that a 200% increase is outrageous at any time, but especially with the situation our small business is now in with the country shut down.  Intuit should step up and help small businesses and do their part.  A 200% increase is just being greedy, plain and simple!!  The ACH fee used to be .50, then went to $1, but now $3 per transaction. 

Highlighted
QuickBooks Team

Got email from Intuit CEO, had sent the following which was returned:Increasing the bank ACH fees from $1to $3 is hard to justify.The fees increased for the QB program.

Hey there, @Cescarbr. 

 

This isn't the impression I want to live you with. I take matters like this seriously. On a personal note, I can see how the increase in ACH fees can affect your business profits. However, we are committed to developing easy to use financial tools that help you today and grow with you tomorrow. If you want to learn more about the increase in fees, you can contact our Payments Support Team or go to our Payments for QuickBooks Desktop page. 

 

I value you and the success of your business. If there's anything else I can do for you today, just let me know. 

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