Has anyone had QBO set up a merchant services account which they didn't want?

cynthiatoalston · ‎June 21, 2024

I'm a bookkeeper and have a client who started a new business this January. I set up the Quickbooks  in January for the business.  Somehow a merchant  account was set up with online payment options.but the account has my social security number, me as the principal of the company. and my address and the client’s email and birthdate.  I can't change that in Quickbooks.

The client sent out two invoices which offered payment options through a bank account or credit card (she was unaware) but those payments were never credited to the clients bank account.  One payment for $600 and another for $1300

I've been calling Quickbooks to get this straightened out for a month.  I was told 7-10 days to process the payment to the client then I was told 3-5 business days then said the deposits would go through the next day. I did credit card credits today and they said 7-10 to process but I"m not hopeful.

Quickbooks Merchant Services is sitting on $1900 of my clients money and I am getting nowhere.  The first payment of $1300 was made 5/30.

JorgetteG · ‎June 21, 2024

It seems that your recent experience with our phone support team didn't meet your expectations, Cynthia. We are dedicated to continually enhancing our services to provide the best support possible. Your feedback is crucial, and we are committed to promptly addressing and resolving your concerns.

You mentioned that you've been dealing with this issue for a month. I suggest checking your email for instructions on how to manage withheld funds.

While I would like to assist further, the process requires some personal information, so I recommend contacting our Payment Support Team again for assistance, as we prioritize safeguarding your information.

Here's how:

Go to the Help icon and choose Search.
Click the Contact Us button and enter your concern.
Press Continue.

Lastly, you can access and manage your QuickBooks Payments to track your transactions and update your information if needed.

I've included a few articles that you may read to learn more about the acceptable use guidelines and terms and conditions for the QuickBooks Payments Service:

If you have any further questions on QuickBooks payments, please feel free to add the details below. I'm available 24/7 and always here to help.

debarnoldspools1 · ‎November 27, 2024

YES!! OMG I couldn't believe it. Trickery!! I had to go in preferences and find where the problem was. I recently updated my desktop contractors version from 2022 to 2024. This is where they did it. I have been using QuickBooks since 1995 with my company. Boy was I disappointed. I will be calling again and see how they are going to handle with my money I can't get unless I sign up with them! Mine is for $2,350.00 and they want me to register my information so they can also get a fee of $82.55. sad, sad!

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Has anyone had QBO set up a merchant services account which they didn't want?

Has anyone had QBO set up a merchant services account which they didn't want?

Has anyone had QBO set up a merchant services account which they didn't want?

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