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Level 1

How do I contact a human on the telephone for Customer Support?

I use Intuit Merchant Services (credit card processing).  I use it directly through the website; I don't use it through Quickbooks Desktop nor Quickbooks online.  I need to contact support.  The person I am chatting with says my problem can't be done with the "chat" team, and only the telephone team can help me.

 

That agent told me to call the main number at ***-***-***.  I have done that FOUR times and can not figure out how to talk to a person.  After the stupid computer asks me irrelevant questions, it keeps telling me to do it online (through Quickbooks, which in my case is not associated with my Merchant account) and that I can not reach a person if I stay on the line.

 

Any suggestions?

5 Comments
QuickBooks Team

How do I contact a human on the telephone for Customer Support?

Hi there, @TaxGuyBill.

 

You can contact them through chat by this time. You can reference this link for more details on how you can message them with or without using QuickBooks Desktop and QuickBooks Online. Contact Payments or Point of Sales Support.

 

When you're having issues with reaching them through the phone because your QuickBooks accounts weren't linked to Merchant Services, you can reference these articles to link the Merchant Services account to QuickBooks:

 

Once done, you can call them through the phone. You can also unlink the account once you have reached them and resolve your concern with Merchant Services.

 

Additionally, you can reference this article for a list of articles that you can read on Merchant Services frequently ask questions like funding status and managing payments account: QuickBooks Payments FAQ.

 

If you have other concerns, please don't hesitate to place a comment. I'm ready to help you anytime. Stay safe!

Level 1

How do I contact a human on the telephone for Customer Support?


@Jovychris_A wrote:

Hi there, @TaxGuyBill.

 

 

When you're having issues with reaching them through the phone because your QuickBooks accounts weren't linked to Merchant Services, you can reference these articles to link the Merchant Services account to QuickBooks:

 

Once done, you can call them through the phone. You can also unlink the account once you have reached them and resolve your concern with Merchant Services.

 

 

Seriously, the only way to talk to somebody on the phone is to set up something that I DON'T want?  You have GOT to be kidding.

 

 

 

Moderator

How do I contact a human on the telephone for Customer Support?

Hello there, TaxGuyBill. I'm here to help you get to the bottom of your concerns.

 

Can you please tell me more about the details of what you're trying to accomplish while working with your Intuit Merchant account? Any additional information you can provide me will help to ensure a timely solution.

 

I'll keep an eye on your response and make sure to get back to you with any concerns you may have. Keep safe!

Level 1

How do I contact a human on the telephone for Customer Support?

I am beginning to wonder if this company is run by humans at all!  cannot speak a human being at all.... will tell as many people as I can NOT to buy this product!!

Level 15

How do I contact a human on the telephone for Customer Support?

@earlescapes 

Any specific issue? Do you wish to use QuickBooks Payment or else? 

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