How do I delete or void a scheduled payment

Jumping in to help with your concerns about cancelling Direct Deposit payments to contractors, jdeeds.

I'll share with you the steps on how to delete or void the scheduled payment. Here's how:

To cancel contractor direct deposit payments, you need to void them.

1. Select the Expenses menu, then Expenses.
2. Find the direct deposit transaction to void. From the Action menu, select the View/Edit ▼ dropdown.
3. Click Void. 
4. Select Yes to confirm the action. The expense will show Voided and $0.00.

Here's an article about this for more details: Void Or Cancel Contractor Payments.

If you can no longer void the payment, it means you may have passed your processing deadline, You'll need to reach out to our Payroll Team to help you sort this out. 

With regards to reaching out to them please take note that they're only open within business hours. That's from Monday to Friday, in between 6 AM to PM Pacific Time. Here's an article to get their contact details: Contact Payroll Support. 

We'd also want to share these contractor-related articles just in case you might need them when working in QBO:

• Create And File 1099s Using QuickBooks Online 
• Add, Edit, and Inactivate Contractors 

Please know that you can always ask follow-up questions or create a new thread if you need anything else. We're always here to help with any QuickBooks-related inquiries.

Hi jdeeds,

Hope you’re doing great. I wanted to see how everything is going about voiding a scheduled payment. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

This did not work.

We are using full service payroll

solutions for other products don't seem to help with this issue

No, the payment went through, even though support guaranteed me it would not.

There is no solution to fix a full service payroll - contractor payment - after the payment has been scheduled.

No one in support can help, and our system has not been able to upgrade since upgrades started in first quarter 2020 because we get error 1008 - support say we simply have to wait until the developers provide a fix - no estimate when, if ever, the problem will be solved.