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userchristine1
Level 1

How do I link paypal cashback mastercard issued by synchrony bank?

I can not find an option to do so
4 Comments
Rasa-LilaM
QuickBooks Team

How do I link paypal cashback mastercard issued by synchrony bank?

It’s great to see you in the Community, userchristine1.


We’ll have to go to the Banking page to connect your PayPal Cashback Mastercard. I’ll be your guide today on how to perform this task in QBO.

 

  1. Tap the Banking menu on the left panel to choose the Banking option.
  2. Press the Link account button in the upper left to open the Connect an account page.olbnew.png
  3. Select Connect to a different bank or Add an account.olbnew.1.png
  4. Enter PayPal Cashback Mastercard in the search field.
  5. From the list, look for the account.
  6. Follow the on-screen instructions to complete the connection process.

 

However, if you’re unable to see the account from the list, try some of these suggestions to find it.

 

  • Check the spelling and make sure it appears exactly the one on your bank's website.
  • Use very specific names to search for your bank. If you still can't find anything, try broader names like "Citi."
  • Enter your bank's URL into the search. For example, search for "hsbc.com." for HSBC.
  • Look for the name of the issuing bank. You’ll find it on the back of your card."Chase," "HSBC," or "Bank of America".

 

If you continue to get the same result, perform Steps 2-3 in the following guide: Find your bank or credit card account when you connect to online banking.


If none of these steps work, use the WebConnect feature to download your Paypal transactions and import them to QBO. Click here to view the step-by-step process.


For additional reference, these resources cover all the information about connecting your bank to QBO. From there, you’ll find answers to frequently asked questions about PayPal.

 

 

Stay in touch if you have any clarifications or questions about the product. I’m only a few clicks away for help. Enjoy the rest of the day.

taoskier
Level 1

How do I link paypal cashback mastercard issued by synchrony bank?

  1. I cannot get that card linked either!  Did you get it done?
taoskier
Level 1

How do I link paypal cashback mastercard issued by synchrony bank?

I cannot get it either.  I suspect its b/c I log into paypal and it takes me to synchrony bank.  

jamespaul
QuickBooks Team

How do I link paypal cashback mastercard issued by synchrony bank?

Hello, taoskier. 

 

I'll clarify the connection availability for the PayPal Cashback Mastercard service. I'll also help you bring in your transactions into QuickBooks. 

 

Currently, our Online Bank feeds feature supports regular PayPal connections and accounts. Our engineers might still be working on supporting the PayPal Cashback Mastercard service. 

 

Though, you can always request for support regarding the PayPal Cashback Mastercard service. Here's how to do it:

 

  1. Go to the Banking page, then click the Connect account or Link account button.
  2. Search for "PayPal Cashback."
  3. Scroll down, then click the Still can't find your bank? link.
  4. Enter the bank name and the exact link.
  5. Click Request

 

requestbank1.PNG

 

Our Banking team will check with PayPal to work on this service. However, PayPal has the final say whether they'll include the connection or not. 

 

In the meantime, you'll want to manually import your PayPal Cashback transactions into QuickBooks Online. This article can help you with the process: Manually upload transactions into QuickBooks Online

 

You can also check this article if you'd like to know more about PayPal's supported services for the Bank Feeds feature: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds

 

You can start categorizing your transactions after bringing in them. 

 

I'm willing to help you manage your transactions again. Just start a new thread or reply here. I'm also open to any other questions you might have for QuickBooks Online. 

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